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Date/Time: Sun, 05 May 2024 21:19:00 +0000

How to Post a Message for Support

Post From: Data

[2021-03-22 17:34:33] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31379
First of all, whenever you switch between Services, you need to select Edit >> Translate Symbols to Current Service. This will update the symbols in your charts to match the symbols used by the currently selected service. Refer to the information here: Edit Menu: Edit >> Translate Symbols To Current Service Second, we do not see a reason for you to be changing your Service setting. You should just set it to CQG (in your case) and leave it set. If you do not want to place live trades then put the system in Simulation Mode. Refer to the following: Trade Simulation Finally, you are signed up to get data from us as you have both the Denali Exchange Data Feed and the Sierra Chart Exchange Data Feed active with the following exchanges: - Full CME Group for NonProfessionals (Denali Exchange Data Feed) - London Stock Exchange - Delayed (Sierra Chart Exchange Data Feed) As long as you have the option for Allow Support for Sierra Chart Data Feeds enabled, then you will be getting the data from us. Otherwise, you would get the data from CQG, if you are paying for it. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Look through the above and let us know if you continue to have a problem. ----------------- The FTSE 100 Futures is under the LIFFE section in the Find Symbol page under the symbol Z. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing