Support Board
Date/Time: Mon, 15 Sep 2025 16:07:30 +0000
Post From: Denali datafeed
| [2021-03-19 19:13:45] |
| John - SC Support - Posts: 41813 |
|
Not having a verified trading account is definitely the reason you are not getting the Real-Time data. But, if you are properly connecting to Rithmic, then you should have been updating your trading account verification. Are you currently connected to Rithmic? Are you always connected to Rithmic? Are you having any issues being connected to Rithmic? If you are not having any trouble connecting to Rithmic then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |