Support Board

Date/Time: Sun, 19 May 2024 00:29:17 +0000

Post From: TICK/TRIN is on time. Denali real time is delayed

[2021-03-05 17:55:34] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
Make sure the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If not, then set to Yes and then select File >> Disconnect, then File >> Connect to Data Feed. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Otherwise, we need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing