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Date/Time: Thu, 02 May 2024 07:52:49 +0000

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Post From: CQG Symbols problem

[2021-03-01 20:20:17] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31293
With regards to your account, you are fine, as you are paying for your Sierra Chart directly to us. The main upcoming change is that we will be changing how accounts that are setup through a broker are handled, but this does not apply to you. With regards to your error, you should not be getting that message given the symbol that you have listed, as it is correct for CQG. We would need to see the Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ----------------------------- On a separate note, your Denali Exchange Data Feed did not renew on March 1, 2021 (today) since you did not have enough funds in your account. If you want to continue to get your data from us, then you will want to add funds to your account and reactivate the Denali Exchange Data Feed. Refer to the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing