Support Board
Date/Time: Tue, 16 Sep 2025 04:12:08 +0000
Post From: New Account data activation
| [2021-02-17 23:36:13] |
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We apologize for the delay with the response. Regarding the log in post #2 and the connectivity issue, we need to see the entire Message Log. Not a portion. That portion does not show what we need to see. See the instructions below. Regarding post #3, you do need to install bridge files and those can be downloaded from here: Rithmic Bridge Files ----- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |