Support Board

Date/Time: Tue, 14 May 2024 07:59:59 +0000

Post From: New Account data activation

[2021-02-17 23:36:13] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay with the response. Regarding the log in post #2 and the connectivity issue, we need to see the entire Message Log. Not a portion. That portion does not show what we need to see. See the instructions below. Regarding post #3, you do need to install bridge files and those can be downloaded from here: Rithmic Bridge Files ----- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing