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Date/Time: Fri, 29 Mar 2024 05:56:44 +0000



Post From: OEC and ver1081

[2014-02-16 00:47:09]
Sierra Chart Engineering - Posts: 104368
From documentation:
If Connect to Data Feed is disabled, this means Sierra Chart is already connected to the server or servers, or it is in the process of connecting, or it was unable to connect and it is in the process of waiting to reconnect. To cause an immediate reconnect if it is in the waiting to reconnect state, select File >> Disconnect and File >> Connect to Data Feed.
You will get a connection Sunday evening, for sure.


On perhaps a related issue, last week there was at least one instance when I was watching the YMH4 contract, on both my sierra monitors and my OEC Trader Platform monitor (my computer runsd multiple monitors) and I noticed that my sierra charts were at times either 'frozen' or else were running behind the OEC Trader Platform charts that I had open (on the same computer).
Start a new Support Request on this board when this happens and we will let OEC know about it. Also, make sure you are running the latest Sierra Chart version. Update with Help >> Download Current Version.


Is this freezing / lagging the market (during 'fast market' conditions) something you guys are aware of? And is it something that is being looked into by you?
We are aware of it and have isolated the issue to be on the OEC side. They have been advised of it. We will advise them again. However, for more information about this kind of potential problem refer to this help topic:
Http://www.sierrachart.com/index.php?l=doc/helpdetails4.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-02-16 00:48:07