Login Page - Create Account

Support Board


Date/Time: Fri, 07 Oct 2022 09:14:34 +0000



[Locked] - OEC and ver1081

View Count: 3426

[2014-01-23 12:19:09]
NRGTrader - Posts: 351
>"...The connection to Open ECry is now being transitioned to use a FIX and FAST connection. The old .NET/CLR connection has been removed. Until this is complete, which should only take a few more days, the connection to OEC is not supported. Therefore, if you are an OEC user, please do not update to this version..."

That is post from version 1080; does version 1081 support this as of now?
[2014-01-23 16:53:32]
Sierra Chart Engineering - Posts: 104268
1081 does support trading using OEC FIX but there is a problem with market data. There is an unexpected problem with the FAST protocol that we are working out. It is not quite clear who side it is on . Whether it is on our side or the OEC side. Now if you are only using the Sierra Chart Futures data feed and not relying on the OEC data feed, then this does not matter and you can update.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-23 16:53:55
[2014-01-23 16:58:28]
NRGTrader - Posts: 351
I am using OEC intraday data so apparently v1081 will not work. Please contact when new version functions with OEC data. Thank you.
[2014-01-27 13:12:53]
NRGTrader - Posts: 351
Is version 1084 the update that includes OEC support for market data from OEC?
[2014-01-27 16:44:45]
Sierra Chart Engineering - Posts: 104268
No. We hope it will be available by the end of the day.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-27 18:32:19]
NRGTrader - Posts: 351
OK, thanks. I see ver1085, dated 01.28.14, is available - is that it?
[2014-01-27 18:50:25]
Sierra Chart Engineering - Posts: 104268
No. Not yet.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-29 06:28:58]
Sierra Chart Engineering - Posts: 104268
OEC market data processing using FIX/FAST is now functioning correctly in version 1086. You can give it a test. But please consider it still a beta.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-29 12:44:32]
NRGTrader - Posts: 351
OK, thank you for the heads up. Gave it a try - receive this error. No time to troubleshoot today; going back to 1078.

Date Time Of Last Edit: 2014-01-29 12:51:02
Attachment Deleted.
Private File
[2014-01-29 16:18:46]
Sierra Chart Engineering - Posts: 104268
The server is closing the connection after logging on. Not sure why. Usually this is the result of the computer's clock not being set correctly or having another connection to OEC. The server will only allow one. You should still be able to run the OEC Trader software at the same time though.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-29 16:25:46]
NRGTrader - Posts: 351
I do have OEC Trader running and I verified clock is set correctly - automatically synchronized with "pool.ntp.org"
[2014-01-29 16:50:30]
Sierra Chart Engineering - Posts: 104268
Can you install the latest Sierra Chart version to another folder on your system.

Try connecting when you are not connected from your other copy of Sierra Chart and then use the Send For Analysis button on the Window >> Show/Hide Message Log. Let us know when you send it and we will have OEC look into the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-29 17:02:29]
NRGTrader - Posts: 351
OK, installed on another drive, logged off my main installation. Same error on the new install - sent for analysis. I tried with both OEC Trader running and with OEC Trader logged out. Same result
[2014-01-29 17:29:08]
Sierra Chart Engineering - Posts: 104268
OK we have contacted OEC about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-29 18:28:25]
Sierra Chart Engineering - Posts: 104268
We have forwarded a message from OEC to your private email address about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-29 18:31:18]
NRGTrader - Posts: 351
OK, thank you for private message - I will try that if not later today, by no later than midday tomorrow.
[2014-01-30 18:26:32]
Sierra Chart Engineering - Posts: 104268
We discovered a problem in the version of Sierra Chart that uses the FIX/FAST connection where the historical Intraday data was not being downloaded from the correct server when using OEC. This has been resolved. You should update when you can by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-30 18:39:42]
NRGTrader - Posts: 351
Is the version 1087 I downloaded earlier this morning, roughly 1230Z, the same is this "new" version you are listing as pre-release?
[2014-01-30 19:09:13]
Sierra Chart Engineering - Posts: 104268
No. You would have gotten older revision with the problem. The data would have been downloaded from the OEC server which really has a limited amount of historical data.

There is also an issue with the market depth data we still need to work on.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-30 19:09:25
[2014-01-31 20:47:06]
NRGTrader - Posts: 351
For the most part, version 1088 seems to be functioning fine for charting. I only use OEC Trader for trades so I am unfamiliar with trading platform in SC. With that said, I am running both SC ver1088 (using OEC data for realtime feed in SC) and OEC Trader simultaneously. It was extremely rare in versions 1078 or lower to ever have a disconnect/reconnect issue in SC. Today during economic news release times when prices were moving quickly, I had 4-5 disconnects and reconnects over a 10 min period surrounding the news. Again, I could go weeks on the old versions without this ever occurring. The only thing that has change is upgrading to version 1088 and instead of having a separate username for SC and OEC Trader, now I use the same one per OEC instructions via your support. Has anyone else reported this issue? Thanks.
[2014-02-01 03:12:28]
Sierra Chart Engineering - Posts: 104268
We will have to let OEC know about the disconnect issue. We also need to see the Message Log when this occurs. Here are the instructions to provide it:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log

One thing about a disconnect is that it is more noticeable that this occurs because Sierra Chart directly handles the network socket connection and the Message Log will open if the socket is unexpectedly closed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-02-01 10:04:49]
NumbersBars - Posts: 141
I hope I am not hijacking the thread. I am having the exact same problem. I am getting disconnection message from SC in version 1088 (I am able to connect to OEC via version 1077).

Here is the Message Log, hope it helps your investigation.

Current selected Data/Trading service: Open E Cry FIX/FAST | 2014-02-01 10:00:15

Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-02-01 10:00:20
Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-02-01 10:00:20
The network socket is connected. | 2014-02-01 10:00:20
The socket starting SSL connection. | 2014-02-01 10:00:20
SSL socket is now connected. | 2014-02-01 10:00:21
OEC FIX Trading session: Sending the Logon message. | 2014-02-01 10:00:21
OEC FIX Trading session: Received a Logout message. | 2014-02-01 10:00:22
OEC FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2014-02-01 10:00:22
The SSL socket was shut down successfully. | 2014-02-01 10:00:22
OEC FIX Trading session: Logged out and disconnected. | 2014-02-01 10:00:22
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-01 10:00:22
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-01 10:00:22
Disconnected from Open E Cry. | 2014-02-01 10:00:22

[2014-02-01 12:13:38]
Thib - Posts: 54
Hi, I had the same problem yesterday (OEC / SC 1088)
[2014-02-01 15:38:50]
NRGTrader - Posts: 351
Is there a message log history located somewhere in folders? If so I can send the portion of yesterday's log wherein the disconnects occurred.

>One thing about a disconnect is that it is more noticeable that this occurs because Sierra Chart directly handles the network socket connection and the Message Log will open if the socket is unexpectedly closed.
Anytime there was a disconnect in versions 1078 or older I received a notice in message log as well - the message log would pop up. This is how I know for certain that disconnects were rare occurrences, even during FOMC news, ECB and BOE news or Non-Farm payroll news events.
[2014-02-01 17:09:33]
Sierra Chart Engineering - Posts: 104268

OEC FIX Trading session: Sending the Logon message. | 2014-02-01 10:00:21
OEC FIX Trading session: Received a Logout message. | 2014-02-01 10:00:22
OEC FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2014-02-01 10:00:22
The SSL socket was shut down successfully. | 2014-02-01 10:00:22
This is an indication that the server did not accept the logon request and logged you out immediately. They really should give a reason why. The logon message does support this.

What you need to do is make sure you have the correct Username and Password set in Global Settings >> Data/Trade Service Settings. For further help, let OEC know that you are connecting using FIX/FAST and to provide you the proper Username and Password to use.

This also could be because the FIX server is not made available over the weekend. We will ask them if they can bring the server up.

----

In regards to the disconnections during high market activity. These are server-side problems. We will need to let OEC know about these. This issue is definitely not on the Sierra Chart side. We also wonder if this has something to do with their implementation of FAST which we discovered is not completely compliant with the FAST protocol or not at least completely as intended. It has to do with the application of the dictionaries to the different messages and fields.

They might disagree, but we know for sure because we developed our own FAST decoder rather than using one of the open source libraries that they did.

Is there a message log history located somewhere in folders?
Only if you have Global Settings >> General Settings >>Save Message Log to File enabled.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-02-02 00:55:33

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account