Support Board

Date/Time: Sat, 20 Apr 2024 04:58:56 +0000

Post From: OEC and ver1081

[2014-02-15 18:05:53] Link To Thread - Link To Post [Go To First Post]
David-G - Posts: 21
Have I got a problem, or will it be automatically resolved come Sunday night when the US market reopens? My problem is that when I load up Sierra Charts (using the OEC data feed) I see on the top right hand side of my charts that I get a yellow message saying 'waiting to reconnect...' and it doesn't reconnect. All my usual charts open up as they should, but that 'waiting to reconnect...' message combined with the logs tells me that I am not connected. I was away on holiday until last weekend which is when I may well have uploaded version 'SC 1090' which is on my computer now. Is this non-connection problem due to my having version 1090 on my machine? All I am concerned about is that my charts should work properly come Sunday evening's US re-opening. Can you please tell me if they will work? And if not what all should I be doing to get my system up and running again? If I need to do anything at my end, please give me a step-by-step series of instructions as I am no computer wizard. Thanks, David