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Date/Time: Fri, 23 Feb 2024 17:19:43 +0000



Post From: Denali Feed with EUREX connection

[2021-02-05 07:43:22]
Sierra Chart Engineering - Posts: 104368
You blame CQG for their unreliable data service and forcing customers to subscribe data from Denali, but where's the EUREX from Denali?


You need to understand, it is our users which are complaining about the CQG problems. It is your complaints. Not us. When users are posting all of the problems that you do, we are going to point out where the problem is. So you can see the overwhelming amount of complaints we have about CQG data from users. It is not us complaining. We are just simply pointing what users are telling us about CQG data.

And we updated the thread that says "Sierra Chart Does not Recommend CQG!". Since we have more complaints, and very harsh complaints blaming Sierra Chart for CQG problems. The origin of these threads, is our user base. Not us.

And we are not forcing you to use the Denali data feed. However, apparently you are coming to the realization that CQG is not meeting your data requirements. Interesting. So you are complaining about CQG data and that you want better data.

So Sierra Chart does have better data feeds.

As for now the only solution would be to subscribe 2 data services and this is not fair
Refer to:
Real-Time Exchange Data Feeds Available From Sierra Chart: Using Both Denali Exchange Data Feed and Sierra Chart Exchange Data Feed

We are providing a 10 USD credit per month when using both data feeds. And you have access to a large amount of historical data which CQG does not provide.

And we are going to be providing EUREX data we expect within a few days, with the Denali Exchange Data Feed. This is just not yet available. This is going to be the very best data feed there is:
New Upcoming EUREX Full Order Book Data Feed (Now Available!)

And we are also working on a pricing standardization plan, which will provide the Denali feed for only 2 USD month more. We are just doing our best with this. And we have to normalize the prices for all users. In order to create a fair situation for everyone and we cannot any longer be accommodating brokers desires for cheap Sierra Chart. That is over with.:
Important Notice: Price Standardization Plan Effective March 1, 2021 | Denali Data Feed

So you can see, the criticisms that some of you have regarding Sierra Chart recently, are simply misplaced.

So users should be happy with everything that we are doing. And the low cost of Sierra Chart and recognizing the high quality and extensive market data services that we provide at a price that no one else does.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-02-05 08:40:18