Support Board

Date/Time: Sat, 27 Apr 2024 11:13:36 +0000

Post From: Error: waiting to reconnect

[2020-12-01 21:33:19] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
First thing is to disconnect and reconnect to the data feed to see if that resolves your issue. Refer to the instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers If you continue to have a problem after that, then get us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing