Support Board

Date/Time: Tue, 16 Sep 2025 19:59:41 +0000

Post From: Paying for live feed but seems to be 10 minute delay

[2020-08-10 16:42:12] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 41847
First, if your Chart Header shows the information for DD:, then we would want to see a screenshot showing what that value is. Otherwise, please add it and then take a screenshot. Refer to the information here to customize your Chart Header: Working With Charts: Region Data Line / Chart Header Second, please attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing