Support Board
Date/Time: Tue, 16 Sep 2025 21:15:34 +0000
Post From: CQG
| [2020-07-30 16:53:13] |
| John - SC Support - Posts: 41850 |
|
We do not show that you were ever using the Sierra Chart Order Routing Service, so we do not know what the reference to TT Fix is about. There is nothing there for us to remove. The most likely reason for an issue with CQG is an incorrect username or password. But you can attach your Message Log here for us to look through and see what the specific message is. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |