Support Board

Date/Time: Mon, 13 May 2024 05:49:48 +0000

Post From: CQG

[2020-07-30 16:53:13] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31555
We do not show that you were ever using the Sierra Chart Order Routing Service, so we do not know what the reference to TT Fix is about. There is nothing there for us to remove. The most likely reason for an issue with CQG is an incorrect username or password. But you can attach your Message Log here for us to look through and see what the specific message is. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing