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Support Board

Date/Time: Mon, 13 May 2024 01:41:55 +0000

How to Post a Message for Support

Post From: Micro E-Mini Futrues

[2020-05-15 17:38:01] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31555
The reason why you are not getting the Real-Time data from the Denali Exchange Data Feed is because you have not completed the setup. You need to select the particular exchange(s) for which you want to receive the data. You can activate the exchange(s) on this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Be aware of the need to connect once a month to a supported trading service in order to validate at the Non-Professional rate for the CME Group of exchanges. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees We have the following service available if you do not have a connection to one of our supported trading partners: Easy Solution to CME Funded Trading Account Requirement If you also want the U.S. Equities data, then you can get that through the Sierra Chart Exchange Data Feed. You will find more information on this data feed and the pricing and Setup Instructions on this page: Sierra Chart Exchange Data Feed Also, be aware that to help offset the cost of needing both the Denali Exchange Data Feed and the Sierra Chart Exchange Data Feed, we will credit your account for $10.00 USD each month that you are using both. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing