Support Board

Date/Time: Sat, 18 May 2024 07:24:55 +0000

Post From: unable to use denali, intraday

[2020-03-04 00:19:58] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure the symbols are correct by selecting Edit >> Translate Symbols to Current Service when the Chartbook is open. If there still is a problem follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing