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Direct MessagesDate/Time: Sun, 19 May 2024 03:36:09 +0000
Post From: Trading functionality issues?
| [2019-08-02 00:15:19] |
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Let's start with this issue: Other issues today were, not able to exit a chartbook via "Close chartbook/Save? Yes", the chartbook just stayed as it was, multiple times. This happened yesterday also. This would be indicative of some sort of system issue or stability issue within Sierra Chart. An exception may have occurred. We want you to enable this option: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) And then restart Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode We want to take these one at a time because most likely they are all related. So if you have this problem again, then let us know and then we want you to look for the word "exception" in the Message Log. On DAX futures I don't see Orders and Positions on a chart even though I have all that enabled. I entered a trade order in DOM but there were no order lines seen on the chart. It works fine on some other futures contracts. This was a new issue today. Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM And we apologize for the delay but this requires careful thought. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 00:18:32
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