Support Board

Date/Time: Sun, 05 May 2024 23:38:49 +0000

Post From: freezing charts

[2019-04-24 17:46:40] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First we want you to post an image of the chart following only these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And at the time you notice this, is Sierra Chart in an inoperable/frozen state. The best way to examine this is to use the Chart Values tool on a chart and see if it is responsive: Chart Drawing Tools: Chart Values/Crosshair If it is an operable state which it sounds like is the case based on your most recent posting, then refer to: Prices / Data Falling Behind If it is an operable state, we would recommend using the Sierra Chart Exchange Data Feed instead of the IB data feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-24 17:50:36