Support Board
Date/Time: Fri, 16 May 2025 05:01:21 +0000
Post From: IB filled order dissapear
| [2018-01-10 18:05:59] |
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We understand with the issue is. and that market position, which was closing my position in SC it apper like another open position Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Wait 1 minute and provide the Message Log again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We do not think you are going to solve this. You will have to leave Interactive Brokers or discontinue use of Sierra Chart. Maybe you have not understood what the documentation says. Interactive Brokers has demonstrated to us clearly that they do not have the ability to resolve this problem so we are not going to contact them about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-10 18:10:05
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