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Date/Time: Sat, 29 Nov 2025 01:35:24 +0000

How to Post a Message for Support

[Sticky] - Notice: New Mobile Alert Notification Service Available Now!

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[2025-05-01 16:36:52] #25 [Go To First Post]
$tack - Posts: 114
In particular, step #16 that has you set the default server. This is a change that we found needed to be made for iOS in particular. Yes I have set "https://push.sierrachart.com" as the default server I had not set in #24 the server to be https://push.sierrachart.com as I believe you said it was not necessary. But just to test I now added it to step #24 and it still did not work Date Time Of Last Edit: 2025-05-01 16:41:11

[2025-05-01 16:49:55] #26 [Go To First Post]
JVincent - Posts: 30
I would put the server in #24 as well, it's the only way I could get it to work on my iPhone.

[2025-05-01 17:46:23] #27 [Go To First Post]
John - SC Support - Posts: 43196
If the "Default Server" is set properly, then there is no need to specifically set this in Step 24. We just tested this again on iOS and it works correctly - if you have the default server set to "https://push.sierrachart.com" and do not specify a different server for the subscription, then it correctly connects that subscription to https://push.sierrachart.com. You can see the server listed in the subscription, although it will not include the https:// - you will just see "push.sierrachart.com". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-05-01 20:18:07] #28 [Go To First Post]
$tack - Posts: 114
Nothing has worked for me. I am still stuck with ntfy app which will only show notifications under the list if I manually refresh it. Am I the only iOS user who is having issues?

[2025-05-02 10:02:32] #29 [Go To First Post]
bozo_j - Posts: 31
No you are not the only one, I am having exactly the same issue. Notifications arrive if I use the web based notifications on push.sierrachart.com so the setup is fine. But after configuring Ntfy (and entering the correct Default server, and again when adding the user, as you mush enter it again on iOS to proceed) correctly, and giving app notification permissions, notifications do not arrive, I have to manually refresh the app to see them. Which is a problem, as that is the main point of the app. :) UPDATE: after restarting the phone, deleting the app, and doing exactly the same thing again in the app (add Default server, add User, subscribe to notifications) it is working fine. Date Time Of Last Edit: 2025-05-02 11:45:56

[2025-05-02 18:41:55] #30 [Go To First Post]
$tack - Posts: 114
Ok. I finally got this work. This is what I did: 1) delete the ntfy from iOS device 2) toggle push notifications off/on https://www.sierrachart.com/UserControlPanel.php?page=PushNotifications 3) redo setup of ntfy app. I put "https://push.sierrachart.com" wherever possible Thanks to @JVincent for help

[2025-05-02 19:29:53] #31 [Go To First Post]
JVincent - Posts: 30
Yes, it definitely needs to be in both server windows in the nfty app for it to work on iOS.

[2025-05-08 18:19:13] #32 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
We are aware of ongoing problems with chat messages being sent through the ntfy app. We have been actively working on an alternative with direct integration to Google firebase. For now use our web-based chat: Chat and Communications Platform: Web-Based/Mobile Chat Application You will get messages instantly in real time through through this web-based chat. We know that in the case of a mobile device like iOS or Android type device, that when the device goes to the lock screen, that a web browser is going to go into a sleep state or whatever. Preventing messages from being received. But at least while your browser is active you will get messages. This is a reliable web-based chat. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-05-08 20:01:53] #33 [Go To First Post]
JVincent - Posts: 30
nfty works great on iOS...you just have to set it up correctly by applying the "https://push.sierrachart.com" server addy in both spots during the set-up...it's actually much nicer than Telegram.

[2025-05-08 20:07:56] #34 [Go To First Post]
$tack - Posts: 114
Agree with @JVincent As I said in my last post, I have got it working now and wrote the steps I used to get it working Though I don’t see why I had to do all those steps, so on one hand, another solution might be better. But for now ntfy is working. So I’d rather not setup yet another app unless the process is less painful than what I recently went through with ntfy. Perhaps new users, following the steps as detailed will not go through any issues as we have going forward

[2025-05-14 14:28:29] #35 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
We have added additional logging related to messages not being delivered to the ntfy app, or being delayed. We are getting closer to understanding the problem. Also if a message is delayed to the ntfy app that delay time is now shown in the message itself in the ntfy app. We think there is a good chance we will get this resolved with the ntfy app. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-05-16 11:59:54] #36 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
We think the weak link, and the source of the occasional issues, has to do with involvement of the Sierra Chart Web server. We are going to have direct integration, from our chat server process directly to the ntfy app server. This change will take some time. It will also mean that users will need to go through integration steps again with the notify application. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-16 12:00:17

[2025-05-19 15:10:51] #37 [Go To First Post]
$tack - Posts: 114
It works perfectly for me now. Are there others actually having issues?

[2025-05-20 15:35:27] #38 [Go To First Post]
TonyCipriani - Posts: 59
It seems like I still have to do a manual refresh probably every 5-7 days. Most days I don't have to do that, but I've seen a pattern where I eventually do need to refresh it. I'm on Android by the way. Date Time Of Last Edit: 2025-05-20 15:54:42

[2025-05-20 15:37:18] #39 [Go To First Post]
User427421 - Posts: 47
I set it up once and never had issues with it on my iphone

[2025-05-20 16:51:59] #40 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
The change we will be making is relatively minor, but it should resolve any further outstanding issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-05-31 00:53:03] #41 [Go To First Post]
User169391 - Posts: 66
Is there a problem with or people working on the Chat inteface for NTFY? I still have to pull down the screen in NTFY for the number of messages to update. I have been receiving the alerts ok, just the problem with the screen updates(I'm guessing this is a NTFY problem as the alerts come through ok). To try and resolve the update problem I went through the setup again on the NTFY app but am getting server 404 errors.

[2025-05-31 03:29:27] #42 [Go To First Post]
User169391 - Posts: 66
Have sorted out my problem with NTFY(Post #41). Receive my alerts and notified on my phone. Message count still needs to be updated manually,but I can live with that. Found setup needed to be done in a certain order for it to work.(For me at least.) Delay is next to nothing. I like the app.

[2025-07-17 15:09:26] #43 [Go To First Post]
User862445 - Posts: 9
Any plans to add image support to NTFY alerts like we had with the Telegram ones?

[2025-07-18 01:58:30] #44 [Go To First Post]
User862445 - Posts: 9
Any plans to add image support to NTFY alerts like we had with the Telegram ones? Actually, I noticed the image URL is included in notifications but isn’t clickable on iOS. According to the NTFY docs, "Open Website/App" functionality is supported across Web, iOS, and Android, allowing users on all platforms to open images via a button. Would it be possible implement this format for image notifications? NTFY doc reference: https://docs.ntfy.sh/publish/#open-websiteapp { "topic": "UserId", "message": "View Chart", "actions": [ { "action": "view", "label": "View Chart", "url": "https://www.sierrachart.com/image.php?Image=1725314950582.png" } ] } Date Time Of Last Edit: 2025-07-18 02:02:21

[2025-10-25 16:51:18] #45 [Go To First Post]
TonyCipriani - Posts: 59
Site was down couple days ago for a while. Any idea why that happened? Even certain parts of the platform didn't work either. Thanks

[2025-10-27 13:06:53] #46 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
This was due to, a log file rotation problem with the Apache Web server software: https://httpd.apache.org/ Apparently some kind of bug. We are going to stop using this Web server software, this week. And replace it with much better software. This has been long planned. Everything from Apache, is terribly inefficient and overly complex, and problematic software. Nobody should be using anything from Apache. We have a very very low opinion of them based on actual fact. What specifically are you referring to? This should not have been the case: Even certain parts of the platform didn't work either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-27 13:07:17

[2025-10-27 13:33:38] #47 [Go To First Post]
TonyCipriani - Posts: 59
Okay, glad you're making changes. I was trying to load up a new symbol on the chart, but when I clicked 'Find Symbol', it was completely empty and showing nothing. Also, when I was trying to add symbols from the S&P 500, Nasdaq, etc. on the Quote Board, it wasn't pulling anything. Thanks

[2025-10-27 18:51:53] #48 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
Yes that would make sense if the Symbol Settings did not already exist in your installation of Sierra Chart: I was trying to load up a new symbol on the chart, but when I clicked 'Find Symbol', it was completely empty and showing nothing. Which would also affect accessing market data for those symbols. This is an unusual condition that other users would not have had. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-27 18:52:21

[2025-11-07 19:43:13] #49 [Go To First Post]
Sierra_Chart Engineering - Posts: 21586
In recent days, there have been problems with alert message notification delivery to the Ntfy app. Not all of them were getting through because 2 users had a very high amount of notification messages. We had to block those 2 users temporarily today. We have the problem now resolved by combining messages and also slowing the frequency of delivery from 1 second to 2 seconds. Up to 5 messages, over a two second timeframe will get combined together. The 2 users with high message flow, have now been unblocked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-07 19:43:44

[2025-11-28 15:23:08] #50 [Go To First Post]
TonyCipriani - Posts: 59
For any Android users, you should turn off battery optimization and switch to Websockets to make it work properly. For a long time, I wasn't getting notifications sent unless I refreshed daily. These past two weeks, I'm finally getting notifications without having to refresh. Date Time Of Last Edit: 2025-11-28 15:23:35


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