Support Board
Date/Time: Sat, 28 Jun 2025 05:19:01 +0000
Data
View Count: 1050
| [2021-08-20 10:02:31] |
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Rithmic will solve this: the bid vol and ask vol were never flipped,
This is because we were providing the historical data from Sierra Chart servers: and i never got the historical data issues even though i wasnt connected to a live trading account
But this data is not provided on the new Rithmic connection and needs to fully come from the Denali Exchange Data Feed and the CME requires that you have a live account: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We will activate the data feed, for today but you need to get a funded account. The link above explains what to do. Restart Sierra Chart and do the following: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-20 10:04:54
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| [2021-08-21 15:29:31] |
| timin - Posts: 36 |
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i believe the problem just fixed itself randomly. would you like me to send my message log or look at my account to see if anything changed so that it could be fixed next time?
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| [2021-08-23 13:55:04] |
| Sierra_Chart Engineering - Posts: 20007 |
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That is because of what we did: We will activate the data feed, for today but you need to get a funded account.
We do not need to see the Message Log. A connection to a live funded trading account, of your own is necessary to authorize the CME real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-23 13:55:41
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| [2021-08-23 14:57:35] |
| timin - Posts: 36 |
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ok understood. how long will the datafeed remain active like this? i understand you have rules, but i take breaks often to work on other things, thats why
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| [2021-08-23 18:21:49] |
| John - SC Support - Posts: 40645 |
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Your account was only authorized through August 20, 2021. Therefore, in order to get the real-time data flowing again, you need to connect to a live, funded, futures trading account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-07 15:50:24] |
| Sierra_Chart Engineering - Posts: 20007 |
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These are not our rules but exchange rules: i understand you have rules,
we do not set any rules ourselves regarding market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-16 15:37:20] |
| timin - Posts: 36 |
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Hi, so the delta problem has been fixed, but i still can't get historical data, i am unable to load anything from previous days
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| [2021-09-16 18:02:25] |
| John - SC Support - Posts: 40645 |
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That is an issue with the Rithmic data feed. The only solution is to use the Denali Exchange Data Feed from us. Refer to the following information, which also includes the Setup Instructions: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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