Support Board
Date/Time: Mon, 21 Sep 2026 20:37:26 +0000
programmation
View Count: 639
| [2026-09-03 13:23:30] |
| User740755 - Posts: 25 |
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oui il a un problème ,parce que se matin toute mais graphique fonctionné parfaitement et puis en avant midi mes graphique je n'avait plus aucun graphique.je voir ma barre de fichier,edition,graphique. je voir aussi la barre sur le coté gauche. Toute mets graphique de nasdac,sp500,dax sont disparue. J'aimerais savoir ces quoi le problème. Mardi toute fonctionné parfait. merci |
| [2026-09-03 14:27:42] |
| John - SC Support - Posts: 47955 |
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Again, we need to see an image of the entire Sierra Chart main window. What you have sent to us keeps showing only part of the window. Please get us an image where we can see the entire window so we can understand a few different things. Also, please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 14:47:20] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788446634569.png les pages sont toute gris https://www.sierrachart.com/image.php?Image=1788446736877.png elle refait toujours la même séquence |
| [2026-09-03 14:51:57] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=178844710171.png
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| [2026-09-03 16:41:56] |
| John - SC Support - Posts: 47955 |
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Please do not use the method you are using to get us those images. If you look at the images, they are not showing the entire Sierra Chart window for some reason. We do not know why you would have this issue, but please get us an image of your entire Sierra Chart main window where the charts are not correct by using some method other than what you have been using.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 16:51:45] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788454291451.png
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| [2026-09-03 16:54:49] |
| John - SC Support - Posts: 47955 |
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That last image is much better. Thank you. Now please open your chartbook and then, if you are having a problem with the charts, get us another image like this last one. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 17:07:20] |
| User740755 - Posts: 25 |
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je vient de toute effacé et je vais communiqué avec la personne pour me retourné les trois graphique (sp500,nas,dax) j'https://www.sierrachart.com/image.php?Image=1788454291451.png j'ai refait mon market profile (nas) il fonction très bien pour l'instant |
| [2026-09-03 18:15:32] |
| John - SC Support - Posts: 47955 |
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When you receive a chartbook from someone, then most likely the symbols are not correct for the service you are currently connected to. Every service uses a different symbology, so if the person was using Rithmic when they saved the chartbook, the symbol for the current ES contract would be ESU6.CME. But if you are connected to "SC Data", then the symbol you need is "ESU26-CME". The easiest thing to do is to select "Edit >> Translate Symbols to Current Service" after you open the chartbook you get from someone else. This will update the symbols to the service you are connected to. Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 18:38:59] |
| User135243 - Posts: 314 |
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he uses a very outdated version (2803)
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| [2026-09-03 18:46:55] |
| John - SC Support - Posts: 47955 |
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User135243 makes a good point. User740755 - you are on a relatively old version. Make sure you update to the latest version, particularly if you are getting chartbooks from someone else. This helps ensure that you are able to open them properly. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-07 14:14:36] |
| User740755 - Posts: 25 |
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Bonjours Jai fait une mise a jour rapide et arrêt ma mise a jours. je doit la canceller. |
| [2026-09-07 14:29:25] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788791270933.png je vous envoie une image de mon graphique, comment réglé le problème. merci |
| [2026-09-07 14:30:50] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788791433179.png
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| [2026-09-07 14:38:46] |
| User740755 - Posts: 25 |
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je fait vous envoyer le message qu'il me dise sur la mise a jours. Sierra chart Is up to date, no up dates were down loaded. Merci |
| [2026-09-08 13:03:43] |
| User740755 - Posts: 25 |
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bonjours je vous est écrie hier. quel le problème. merci |
| [2026-09-08 15:44:01] |
| John - SC Support - Posts: 47955 |
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Once again, we only see part of the screen. We need to see the entire Sierra Chart window. Please get us another image where we can see the entire window.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-08 15:50:51] |
| User740755 - Posts: 25 |
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je vous écrit, parce que Jai fait une mise a jours lundi. il ma dit :Sierra chart Is up to date, no up dates were down loaded.t: |
| [2026-09-08 15:55:37] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788882898626.png
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| [2026-09-08 16:14:49] |
| John - SC Support - Posts: 47955 |
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That image shows that you are on version 2947, which is the current release, so that is why you did not need to update. But a previous image showed you were on version 2803. We can not explain what occurred in betweeen these, but you are on the correct release at this time. Do you use Sierra Chart on more than one computer? Or do you have more than one installation of Sierra Chart on a single computer? Are you still having an issue with blank charts? If so, then it looks like this is related to the issue we told you about in post #33 where you need to select "Edit >> Translate Symbols to Current Service" when you open a chartbook from someone else. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-10 12:38:12] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1789043468851.png Bonjours, je vous envoie une image de setupJO-NQ-2025 et je veux bien le change pour NQU26-CME. il ne veux par change. Comment corrige ca. |
| [2026-09-10 14:32:25] |
| John - SC Support - Posts: 47955 |
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First of all, the image is cut off again. Make sure you get the entire window in the image before you post it. Fortunately, we can see the symbol in the Title Bar, which is "NQU25.CME". We do not know where you are getting "JO-NQ-2025" from. As we have mentioned, use the "Edit >> Translate Symbols to Current Service" to try and update the symbols to start with. But, in this case, the symbol of "NQU25.CME" is not correct for Rithmic, which is the format it is in. So that option may not update that particular symbol since it is wrong (it should be NQU5.CME for Rithmic). In this case, refer to the following for the various options for how to change the symbol for a chart: Changing the Symbol of a Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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