Support Board
Date/Time: Tue, 30 Jun 2026 01:59:07 +0000
Global Risk management not working
View Count: 577
| [2024-10-01 14:48:02] |
| K-1 - Posts: 16 |
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Pretty frustrated over here. I have the global risk settings set for my account as shown and the last few trading sessions I've had serious issues with them properly closing out my positions. Please see the settings attached. At times, I also have redundant settings on rithmic but that wasn't the case here. Please tell me what i need to do to get these to work. The last 3 sessions, I've blown a couple evals/PAs due to whatever this issue is. I get locked out of the trade, it's still open, stop losses are gone. I've migrated to SC for these settings. I also made a video, i think from a couple days ago that i could post to youtube, if i can find it Please advise and thanks in advance! D Date Time Of Last Edit: 2024-10-01 15:13:02
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 Screenshot 2024-10-01 093926.png / V - Attached On 2024-10-01 14:42:10 UTC - Size: 32.52 KB - 207 views Screenshot 2024-10-01 093842.png / V - Attached On 2024-10-01 14:43:02 UTC - Size: 141.88 KB - 185 views |
| [2024-10-01 15:31:37] |
| John - SC Support - Posts: 46952 |
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Your Global Profit/Loss Management is showing that it did try to flatten your position when you hit a loss value of -$750.00. You would need to look through your Trade Activity Log and make sure there was a flatten order sent based on the above. If it was, but your position was not properly flattened, then this would be a Rithmic issue, where they did not properly take care of the order. Refer to the following: Trade Activity Log: Viewing Historical Trade Activity For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-02 12:40:48] |
| K-1 - Posts: 16 |
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I'll check it out but this has been an ongoing issue. The problem isn't that it didn't close me out at -$750 it's that it didn't close me out with my "trail daily net profit" setting which should have liquidated my position $2000 higher. I'll check out the tradelog.
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| [2024-10-02 14:23:23] |
| John - SC Support - Posts: 46952 |
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According to the information in the image you provided, the Daily Net profit did not reach the trigger value of $1000.00. You need to look into this, and how you are displaying the Profit/Loss in that chart and how it relates to the Daily Net profit that the Global Profit/Loss is using. Refer to the following: Global Profit/Loss Management: How Daily Net Profit/Loss is Calculated for a Trade Account For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-02 14:56:59] |
| K-1 - Posts: 16 |
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did you see both images? The PNL chart shows I was up nearly 1400 at one point before this mess hit. I'll check out the references you sent and thank you for that, I just wish the GP/LM was a bit more straight forward or not glitchy or whatever this issue is. On the bright side, today it seems to be working well. thanks again |
| [2024-10-02 16:14:05] |
| K-1 - Posts: 16 |
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Here's a screen grab of the log. Look good to you? It just happened again. Thanks for your time
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| Screenshot 2024-10-02 110559.png / V - Attached On 2024-10-02 16:13:01 UTC - Size: 113.99 KB - 166 views Attachment Deleted. |
| [2024-10-02 19:29:56] |
| John - SC Support - Posts: 46952 |
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Yes, we understand that the Profit/Loss you show from the one chart shows that it was over $1000, but the Global Profit/Loss Management is not showing that, which is why we are wondering if that graph is showing the same Profit/Loss that the Global Profit/Loss uses, which is why you linked to that specific section. The log only tells us that the loss hit your limit and trading was locked. You need to look through how the Profit/Loss are calculated for the Global Profit/Loss and make sure it is matching to what you are looking at. You should also use the "Trading Profit Management Status" study which will give you text information on the chart showing what the Global Profit/Loss is using. Refer to the following: Trading Profit Management Status For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-14 15:04:40] |
| soranthous - Posts: 8 |
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I am encountering a similar issue. I am attaching a screenshot of my trade service log that shows the loss management did trigger, but inexplicably cancelled the flatten position orders in the same second, and subsequently locked, then unlocked trading within milliseconds. Obviously, this is not something I am doing. Please advise. I am connected to Rithmic data feed. I am using trading symbols (charting NQ, executing on MNQ). I trade with my PnL hidden/concealed so failure for the max loss to trigger has been really damaging. Please see attached and advise. |
Private File |
| [2026-05-14 15:38:36] |
| John - SC Support - Posts: 46952 |
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The only item we see from that information is that you must have the "Lock Time in Minutes" set to "0" in the Global Profit/Loss Management window. Refer to the following: Global Profit/Loss Management: Lock Trading >> Lock Time In Minutes Otherwise, the information shows that a Flatten command was given along with cancelling of the working orders. Was there an issue with the Flatten or Cancel? If so, then you would need to look at your "Trade >> Trade Activity Log" and look at the orders to do the flatten and cancel and see if there is anything noted regarding these. Note that it is not unusual for Rithmic to not respond in a timely fashion, so the Flatten and Cancel may have been sent, but not readily acknowledged by Rithmic. Or, you could have had a connectivity issue at that time, in which case the orders were not properly received by Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-14 15:47:52] |
| soranthous - Posts: 8 |
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Lock time in minutes does say 0, though I am not sure if it shows that because I went in to the menu to Reset the trigger date, and check/uncheck boxes to see if it was just a fluke error where it didn't close out the positions. I believe the functionality that I desire can be "guaranteed" (Rithmic issues notwithstanding) if I check the box "Lock For Day"? That would ignore whatever value is in Lock Time in Minutes? Thank you. |
| [2026-05-14 17:44:52] |
| John - SC Support - Posts: 46952 |
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Refer to the information for those items at the following link and the item below it: Global Profit/Loss Management: Lock Trading >> Lock Time In Minutes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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