Support Board
Date/Time: Tue, 26 Aug 2025 13:41:03 +0000
Footprint Chart related
View Count: 1066
| [2023-07-28 16:53:18] |
| User556049 - Posts: 27 |
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Hi, 1. I am not able to increase the font size of the free text that I write around the chart. 2. Do you have Dynamic POC (DPOC)? |
| [2023-07-28 16:58:02] |
| John - SC Support - Posts: 41473 |
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1. If you are using the "Stationary Text" drawing tool, then there is an option in the configuration for this tool for "Use Global Font". When this option is enabled, then the Text will be drawn using the global Chart Drawing font set in "Global Settings >> Tool Settings >> General". When this option is disabled, than the font used for the Text is specified within the Font frame on this window. 2. What exactly are you looking for in terms of a Dynamic POC? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-25 22:51:49] |
| User556049 - Posts: 27 |
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Hi, how can I change the font of the footprint data? Also, I want to increase the font size as they are very small.
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 font size.PNG / V - Attached On 2023-09-25 22:50:56 UTC - Size: 36.15 KB - 187 views Attachment Deleted. |
| [2023-09-26 14:33:48] |
| John - SC Support - Posts: 41473 |
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The actual font that is used (Calibri, Tahoma, etc.) is not changeable just for the Numbers Bars study, you would have to change the Global Text Font that is used to make a change to font for all chart text. Refer to the following: Graphics Settings: Chart Text - (current font name) In terms of the size, you can change this with the following Inputs on the Numbers Bars study: Numbers Bars: Font Size Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-26 22:19:56] |
| User556049 - Posts: 27 |
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Hi, I have enough money to pay for next month and another month but still there is a warning message. I only access to CME currency future and COMEX (GC) which cost 11.5 X 2 = 23 dollor per month and I have more than 46 dollor and still getting warning message. Could you check it out? Attached screenshot. |
| payment sierra.PNG / V - Attached On 2023-09-26 22:19:33 UTC - Size: 85.12 KB - 186 views |
| [2023-09-27 14:19:34] |
| John - SC Support - Posts: 41473 |
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That is just telling you that you do not have enough funds to renew your package when that time comes (as you are setup for package 11 for 6 months, so the renewal cost is $220.80). But you are 103 days away from needing to renew, so you are fine and you can ignore that message.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-15 00:21:16] |
| User556049 - Posts: 27 |
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Hi, I am using a professional computer ( Dell LAtitude 7480). I trade GBPUSD, EURUSD and ES (S&P 500). GBPUSD, EURUSD loads very quickly but it takes more than 5 minutes to load ES chart. What could be the reason? I mean I have only problem with ES. Also, In GBPUSD/EURUSD chart, every setting I change works very quickly but in ES those changes in setting takes a long time. Could you figure out the problem? BR Sushil |
| [2023-12-15 01:35:36] |
| Sierra_Chart Engineering - Posts: 20736 |
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Refer to: Changing Chart Bars Period: Improving Performance of Loading Chart Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 00:08:42] |
| User556049 - Posts: 27 |
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Hi, When the TPO market profile/volume profile chart are made ( for example daily), I want to know exactly if the candle is bullish or bearish candle. For example, I found it from other chart company which I will upload it here. I spend few hours but could not do it. In the attached pic, it showed the opening and close of the candle and it is red in that case as it is bearish. Thanks in advance. Date Time Of Last Edit: 2025-06-11 00:09:21
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| Capture11.PNG / V - Attached On 2025-06-11 00:07:59 UTC - Size: 29.08 KB - 79 views |
| [2025-06-11 14:16:39] |
| John - SC Support - Posts: 41473 |
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This can be done by using the "Study/Price Overlay" study. Setup your TPO and then setup another chart that has the bar period set to be the same as the TPO profiles (i.e. if you have a 1 day TPO, then you setup another chart with 1 day Intraday bars). On the TPO chart, you need to set the Input for "Initial Balance Range" to 0, as that is the location where the bar will show, so you cannot have both. Then use the "Study/Price Overlay" to overlay the bar chart to the TPO chart. On the Study/Price Overlay set the Input for "Fill Blanks With Last Value" to "No". Set other items as you need them. Refer to the following: Study/Price Overlay Study For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-29 01:08:01] |
| User556049 - Posts: 27 |
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Hi, I am taking some time off from trading because of vacation and some other reasons. I paid for 6 months and still more than 1 month is unused. Could you pause it from now so that I can use it when I start again. I will let you know then. -SK |
| [2025-06-30 14:05:14] |
| John - SC Support - Posts: 41473 |
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We do not have a way to "pause" a subscription. What we can do is refund the 1 month (31 days) of Usage Time that you have available. If we did this today, for instance, you would then have 6 days of Usage Time remaining. You can then re-activate your package when you get back. Please let us know if you want us to proceed with the refund of the Usage Time. We can also refund the balance of your Services Surplus back to your payment method, after we refund the Usage Time. There is a $5.00 processing fee for this. Let us know if you also want us to refund your Services Surplus. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-30 14:44:28] |
| User556049 - Posts: 27 |
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Yes, that let's proceed.
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| [2025-06-30 15:32:42] |
| John - SC Support - Posts: 41473 |
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We have refunded the 1 month (31 days) of Usage Time that you had available. At this time, you have 6 days of Usage Time remaining. After July 5, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. When you return, follow these instructions to get set back up: Sierra Chart Purchase and License Information: Instructions Let us know if you want us to refund the Services Surplus balance back to your payment method. There is a $5.00 processing fee for this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-02 21:09:28] |
| User556049 - Posts: 27 |
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Sure, I could get the refund back to my payment method. Thanks in advance.
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| [2025-07-02 21:13:32] |
| John - SC Support - Posts: 41473 |
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You had a Services Surplus balance of $50.60. As noted, we have a $5.00 processing fee, therefore $45.60 has been refunded to your card.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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