Support Board
Date/Time: Sun, 25 May 2025 15:23:21 +0000
Can't load data with rithmic
View Count: 522
| [2023-05-30 08:23:40] |
| Dwaynzii - Posts: 11 |
|
Hi, I know you don't make support for rithmic, but I just know what's my issue and how I can solve it, I have an eval APEX trading account, I set up the connection with rithmic (connection ok), but when I want to translate symbol, datas can't load : HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:02.628 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2023-05-30 08:20:02.628 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2023-05-30 08:20:02.628 [17524] Chartbook Sharing Server | Restore Settings | Read from File 'S:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-05-30 08:20:02.701 [17524] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-05-30 08:20:02.701 [17524] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-05-30 08:20:02.701 Created the DTC Protocol server. | 2023-05-30 08:20:02.703 DTC Protocol Server listening on port 11099. | 2023-05-30 08:20:02.706 Reading Internal Order ID file. | 2023-05-30 08:20:02.707 Reading Trade Orders file. | 2023-05-30 08:20:02.780 Reading Trade Positions file. | 2023-05-30 08:20:02.780 Reading Trade Account Data files. | 2023-05-30 08:20:02.780 Software version: 2504 64-bit | 2023-05-30 08:20:02.783 Primary Thread ID: 17524 | 2023-05-30 08:20:02.783 Usage end date: 2023-06-18 | 2023-05-30 08:20:02.783 Enabled for: Advanced Features 2. | 2023-05-30 08:20:02.783 Enabled for: Sierra Chart Historical Data Service. | 2023-05-30 08:20:02.783 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-30 08:20:02.783 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-30 08:20:02.783 Enabled for exchange2: CME | 2023-05-30 08:20:02.783 Enabled for exchange2: fairx_exchange.data | 2023-05-30 08:20:02.783 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-30 08:20:02.783 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-05-30 08:20:02.783 Custom symbol settings values: enabled | 2023-05-30 08:20:02.783 Chart Update Interval: 20 | 2023-05-30 08:20:02.783 Intraday Data Storage Time Unit: 0 | 2023-05-30 08:20:02.783 Time Zone: +00:00:00 (UTC+00) | 2023-05-30 08:20:02.783 2023-05-30 08:20:02 Local computer time in UTC | 2023-05-30 08:20:02.783 2023-05-30 08:20:02 Local computer time in SC Time Zone | 2023-05-30 08:20:02.783 2023-05-30 08:20:09 Server time in UTC | 2023-05-30 08:20:02.783 Local computer UTC time and Server UTC time difference: 7 seconds. | 2023-05-30 08:20:02.783 Notice: Your computer's clock is off by 7 seconds. For help with this, press the 'Send for Analysis' button. | 2023-05-30 08:20:02.783 Program path: S:\SierraChart\ | 2023-05-30 08:20:02.783 Data Files path: S:\SierraChart\Data\ | 2023-05-30 08:20:02.783 OS Version Number: 10.0 | 2023-05-30 08:20:02.783 Locale Setting: C | 2023-05-30 08:20:02.783 DLLs: UserContributedStudies_64.dll | 2023-05-30 08:20:02.783 Allowed protected custom studies: | 2023-05-30 08:20:02.783 Crash reporter started: true | 2023-05-30 08:20:02.783 Created the DTC Protocol historical data server. | 2023-05-30 08:20:02.806 HD Server Manager | Listening on port 11098. | 2023-05-30 08:20:02.808 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2023-05-30 08:20:02.808 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-05-30 08:20:02.837 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-05-30 08:20:02.883 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-05-30 08:20:02.883 Received 5 login tokens. | 2023-05-30 08:20:02.972 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2023-05-30 08:20:03.280 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2023-05-30 08:20:03.281 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-05-30 08:20:03.281 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2023-05-30 08:20:03.281 Symbol settings MD5 received. Request ID: 1. | 2023-05-30 08:20:04.076 Symbol settings are up-to-date for rithmic_v2.trading. | 2023-05-30 08:20:04.076 Requested user files to download. | 2023-05-30 08:20:05.300 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated | 2023-05-30 08:20:07.300 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-30 08:20:07.300 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:07.301 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-30 08:20:07.301 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-30 08:20:07.301 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Sending logon request message. | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Received logon response. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Server Name: . | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Successfully connected. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Trading is supported. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | OCO Orders supported. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Connected to server complete. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-30 08:20:07.771 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.772 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.773 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.773 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.774 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:27.298 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 32768 | 2023-05-30 08:20:27.298 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. | 2023-05-30 08:20:27.298 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2023-05-30 08:20:27.829 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. | 2023-05-30 08:20:27.830 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-05-30 08:20:27.830 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Closed. | 2023-05-30 08:20:27.830 ESM23-CME Rev. 10t #1 | Reloading chart. | 2023-05-30 08:20:36.883 SPM23-CME 1 Min #10 | Reloading chart. | 2023-05-30 08:20:36.900 ESM23-CME Rev. 7t #11 | Reloading chart. | 2023-05-30 08:20:36.958 ESM23-CME #2 | Reloading chart. | 2023-05-30 08:20:37.191 ESM23-CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:37.192 ESM23-CME Rev. 7t #3 | Reloading chart. | 2023-05-30 08:20:37.253 ESM23-CME Rev. 7t #5 | Reloading chart. | 2023-05-30 08:20:37.282 SPM23-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\SPM23-CME.scid | 2023-05-30 08:20:37.293 Using symbol data fast lookup vector | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Starting real-time market data updates for: ESM23-CME. ID: 1 | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESM23-CME. | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Requesting security definition data for: ESM23-CME. ID: 1 | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Using primary service for historical data for ESM23-CME | 2023-05-30 08:20:37.353 Starting DelayedDownloadMonitoringTimer | 2023-05-30 08:20:37.353 Starting HDTimeoutTimer | 2023-05-30 08:20:37.353 Historical data service client indicated that downloads are not enabled. Symbol: ESM23-CME. Data Type: Intraday data. | 2023-05-30 08:20:37.353 Historical data download ID 1 not found when removing ID from outstanding request set. | 2023-05-30 08:20:37.353 Real-time Intraday chart data file updates started for ESM23-CME | 2023-05-30 08:20:37.353 Intraday chart data file opened for ESM23-CME | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Starting real-time market data updates for: SPM23-CME. ID: 2 | 2023-05-30 08:20:37.362 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: SPM23-CME. | 2023-05-30 08:20:37.362 Rithmic Direct - DTC | Requesting security definition data for: SPM23-CME. ID: 2 | 2023-05-30 08:20:37.362 Rithmic Direct - DTC | Using primary service for historical data for SPM23-CME | 2023-05-30 08:20:37.362 Historical data service client indicated that downloads are not enabled. Symbol: SPM23-CME. Data Type: Intraday data. | 2023-05-30 08:20:37.362 Historical data download ID 2 not found when removing ID from outstanding request set. | 2023-05-30 08:20:37.362 Real-time Intraday chart data file updates started for SPM23-CME | 2023-05-30 08:20:37.362 Intraday chart data file opened for SPM23-CME | 2023-05-30 08:20:37.362 Requesting market depth updates for: ESM23-CME if supported. | 2023-05-30 08:20:37.767 Separate subscription for market depth updates not supported. ESM23-CME | 2023-05-30 08:20:37.767 ESM23-CME Rev. 7t #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:41.911 ESM23-CME Rev. 7t #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:42.018 ESM23-CME Rev. 7t #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:42.025 ESM23-CME Rev. 7t #3 | Reloading chart. | 2023-05-30 08:20:42.135 ESM23-CME Rev. 10t #1 | Reloading chart. | 2023-05-30 08:20:42.141 ESM23-CME Rev. 7t #11 | Reloading chart. | 2023-05-30 08:20:42.149 ESM23-CME Rev. 7t #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:46.284 ESM23-CME Rev. 7t #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:46.410 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-05-30 08:20:51.550 DTC Client socket (1) | CloseSocket call. | 2023-05-30 08:20:51.551 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-05-30 08:20:51.551 Rithmic Direct - DTC | Disconnected. | 2023-05-30 08:20:51.551 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-05-30 08:20:51.553 ESM3.CME Rev. 7t #11 | Reloading chart. | 2023-05-30 08:20:51.556 ESM3.CME Rev. 7t #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.562 ESM3.CME Rev. 10t #1 | Reloading chart. | 2023-05-30 08:20:51.567 ESM3.CME Rev. 10t #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.572 ESM3.CME Rev. 7t #3 | Reloading chart. | 2023-05-30 08:20:51.582 ESM3.CME Rev. 7t #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.587 ESM3.CME Rev. 7t #5 | Reloading chart. | 2023-05-30 08:20:51.594 ESM3.CME #2 | Reloading chart. | 2023-05-30 08:20:51.598 ESM3.CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:51.599 ESM3.CME Rev. 7t #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.600 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-05-30 08:20:51.666 DTC Client socket (1) | Closed. | 2023-05-30 08:20:51.666 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated | 2023-05-30 08:20:55.552 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-30 08:20:55.552 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:55.555 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-30 08:20:55.555 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-30 08:20:55.555 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Sending logon request message. | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Received logon response. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Server Name: . | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Successfully connected. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Trading is supported. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | OCO Orders supported. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Connected to server complete. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 Using symbol data fast lookup vector | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Starting real-time market data updates for: ESM3.CME. ID: 1 Service code: rithmic.trading | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESM3.CME. | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Requesting security definition data for: ESM3.CME. ID: 1 | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Using primary service for historical data for ESM3.CME | 2023-05-30 08:20:56.035 Historical data service client indicated that downloads are not enabled. Symbol: ESM3.CME. Data Type: Intraday data. | 2023-05-30 08:20:56.035 Historical data download ID 3 not found when removing ID from outstanding request set. | 2023-05-30 08:20:56.036 Real-time Intraday chart data file updates started for ESM3.CME | 2023-05-30 08:20:56.036 Intraday chart data file opened for ESM3.CME | 2023-05-30 08:20:56.036 Rithmic Direct - DTC | Starting real-time market data updates for: SPM23-CME. ID: 2 | 2023-05-30 08:20:56.048 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: SPM23-CME. | 2023-05-30 08:20:56.048 Rithmic Direct - DTC | Requesting security definition data for: SPM23-CME. ID: 2 | 2023-05-30 08:20:56.048 Rithmic Direct - DTC | Using primary service for historical data for SPM23-CME | 2023-05-30 08:20:56.048 Historical data service client indicated that downloads are not enabled. Symbol: SPM23-CME. Data Type: Intraday data. | 2023-05-30 08:20:56.048 Historical data download ID 4 not found when removing ID from outstanding request set. | 2023-05-30 08:20:56.048 Real-time Intraday chart data file updates started for SPM23-CME | 2023-05-30 08:20:56.048 Intraday chart data file opened for SPM23-CME | 2023-05-30 08:20:56.048 Requesting market depth updates for: ESM3.CME if supported. | 2023-05-30 08:21:01.016 Separate subscription for market depth updates not supported. ESM3.CME | 2023-05-30 08:21:01.016 thanks for your help |
| [2023-05-30 10:03:23] |
| Sierra_Chart Engineering - Posts: 19695 |
|
Although you have active and are paying for the CME exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed It is not being used for this reason: The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- In the meantime you can use Rithmic data but you have to set your username and passwords for market data and historical data in: Global Settings >> Data/Trade Service Settings Complete documentation is here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-30 10:05:56
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