Support Board
Date/Time: Sun, 25 May 2025 17:12:50 +0000
Post From: Can't load data with rithmic
| [2023-05-30 08:23:40] |
| Dwaynzii - Posts: 11 |
|
Hi, I know you don't make support for rithmic, but I just know what's my issue and how I can solve it, I have an eval APEX trading account, I set up the connection with rithmic (connection ok), but when I want to translate symbol, datas can't load : HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:02.628 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2023-05-30 08:20:02.628 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2023-05-30 08:20:02.628 [17524] Chartbook Sharing Server | Restore Settings | Read from File 'S:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-05-30 08:20:02.701 [17524] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-05-30 08:20:02.701 [17524] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-05-30 08:20:02.701 Created the DTC Protocol server. | 2023-05-30 08:20:02.703 DTC Protocol Server listening on port 11099. | 2023-05-30 08:20:02.706 Reading Internal Order ID file. | 2023-05-30 08:20:02.707 Reading Trade Orders file. | 2023-05-30 08:20:02.780 Reading Trade Positions file. | 2023-05-30 08:20:02.780 Reading Trade Account Data files. | 2023-05-30 08:20:02.780 Software version: 2504 64-bit | 2023-05-30 08:20:02.783 Primary Thread ID: 17524 | 2023-05-30 08:20:02.783 Usage end date: 2023-06-18 | 2023-05-30 08:20:02.783 Enabled for: Advanced Features 2. | 2023-05-30 08:20:02.783 Enabled for: Sierra Chart Historical Data Service. | 2023-05-30 08:20:02.783 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-30 08:20:02.783 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-30 08:20:02.783 Enabled for exchange2: CME | 2023-05-30 08:20:02.783 Enabled for exchange2: fairx_exchange.data | 2023-05-30 08:20:02.783 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-30 08:20:02.783 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-05-30 08:20:02.783 Custom symbol settings values: enabled | 2023-05-30 08:20:02.783 Chart Update Interval: 20 | 2023-05-30 08:20:02.783 Intraday Data Storage Time Unit: 0 | 2023-05-30 08:20:02.783 Time Zone: +00:00:00 (UTC+00) | 2023-05-30 08:20:02.783 2023-05-30 08:20:02 Local computer time in UTC | 2023-05-30 08:20:02.783 2023-05-30 08:20:02 Local computer time in SC Time Zone | 2023-05-30 08:20:02.783 2023-05-30 08:20:09 Server time in UTC | 2023-05-30 08:20:02.783 Local computer UTC time and Server UTC time difference: 7 seconds. | 2023-05-30 08:20:02.783 Notice: Your computer's clock is off by 7 seconds. For help with this, press the 'Send for Analysis' button. | 2023-05-30 08:20:02.783 Program path: S:\SierraChart\ | 2023-05-30 08:20:02.783 Data Files path: S:\SierraChart\Data\ | 2023-05-30 08:20:02.783 OS Version Number: 10.0 | 2023-05-30 08:20:02.783 Locale Setting: C | 2023-05-30 08:20:02.783 DLLs: UserContributedStudies_64.dll | 2023-05-30 08:20:02.783 Allowed protected custom studies: | 2023-05-30 08:20:02.783 Crash reporter started: true | 2023-05-30 08:20:02.783 Created the DTC Protocol historical data server. | 2023-05-30 08:20:02.806 HD Server Manager | Listening on port 11098. | 2023-05-30 08:20:02.808 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2023-05-30 08:20:02.808 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-05-30 08:20:02.837 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-05-30 08:20:02.883 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-05-30 08:20:02.883 Received 5 login tokens. | 2023-05-30 08:20:02.972 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2023-05-30 08:20:03.280 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2023-05-30 08:20:03.281 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-05-30 08:20:03.281 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2023-05-30 08:20:03.281 Symbol settings MD5 received. Request ID: 1. | 2023-05-30 08:20:04.076 Symbol settings are up-to-date for rithmic_v2.trading. | 2023-05-30 08:20:04.076 Requested user files to download. | 2023-05-30 08:20:05.300 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated | 2023-05-30 08:20:07.300 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-30 08:20:07.300 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:07.301 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-30 08:20:07.301 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-30 08:20:07.301 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Sending logon request message. | 2023-05-30 08:20:07.416 Rithmic Direct - DTC | Received logon response. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Server Name: . | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Successfully connected. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Trading is supported. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | OCO Orders supported. | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-30 08:20:07.771 Rithmic Direct - DTC | Connected to server complete. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Triggering next historical data download in queue. | 2023-05-30 08:20:07.771 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-30 08:20:07.771 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.772 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.773 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.773 No download requests in the queue to start downloads for. | 2023-05-30 08:20:07.774 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:27.298 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 32768 | 2023-05-30 08:20:27.298 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. | 2023-05-30 08:20:27.298 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2023-05-30 08:20:27.829 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. | 2023-05-30 08:20:27.830 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-05-30 08:20:27.830 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Closed. | 2023-05-30 08:20:27.830 ESM23-CME Rev. 10t #1 | Reloading chart. | 2023-05-30 08:20:36.883 SPM23-CME 1 Min #10 | Reloading chart. | 2023-05-30 08:20:36.900 ESM23-CME Rev. 7t #11 | Reloading chart. | 2023-05-30 08:20:36.958 ESM23-CME #2 | Reloading chart. | 2023-05-30 08:20:37.191 ESM23-CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:37.192 ESM23-CME Rev. 7t #3 | Reloading chart. | 2023-05-30 08:20:37.253 ESM23-CME Rev. 7t #5 | Reloading chart. | 2023-05-30 08:20:37.282 SPM23-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\SPM23-CME.scid | 2023-05-30 08:20:37.293 Using symbol data fast lookup vector | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Starting real-time market data updates for: ESM23-CME. ID: 1 | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESM23-CME. | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Requesting security definition data for: ESM23-CME. ID: 1 | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Using primary service for historical data for ESM23-CME | 2023-05-30 08:20:37.353 Starting DelayedDownloadMonitoringTimer | 2023-05-30 08:20:37.353 Starting HDTimeoutTimer | 2023-05-30 08:20:37.353 Historical data service client indicated that downloads are not enabled. Symbol: ESM23-CME. Data Type: Intraday data. | 2023-05-30 08:20:37.353 Historical data download ID 1 not found when removing ID from outstanding request set. | 2023-05-30 08:20:37.353 Real-time Intraday chart data file updates started for ESM23-CME | 2023-05-30 08:20:37.353 Intraday chart data file opened for ESM23-CME | 2023-05-30 08:20:37.353 Rithmic Direct - DTC | Starting real-time market data updates for: SPM23-CME. ID: 2 | 2023-05-30 08:20:37.362 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: SPM23-CME. | 2023-05-30 08:20:37.362 Rithmic Direct - DTC | Requesting security definition data for: SPM23-CME. ID: 2 | 2023-05-30 08:20:37.362 Rithmic Direct - DTC | Using primary service for historical data for SPM23-CME | 2023-05-30 08:20:37.362 Historical data service client indicated that downloads are not enabled. Symbol: SPM23-CME. Data Type: Intraday data. | 2023-05-30 08:20:37.362 Historical data download ID 2 not found when removing ID from outstanding request set. | 2023-05-30 08:20:37.362 Real-time Intraday chart data file updates started for SPM23-CME | 2023-05-30 08:20:37.362 Intraday chart data file opened for SPM23-CME | 2023-05-30 08:20:37.362 Requesting market depth updates for: ESM23-CME if supported. | 2023-05-30 08:20:37.767 Separate subscription for market depth updates not supported. ESM23-CME | 2023-05-30 08:20:37.767 ESM23-CME Rev. 7t #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:41.911 ESM23-CME Rev. 7t #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:42.018 ESM23-CME Rev. 7t #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:42.025 ESM23-CME Rev. 7t #3 | Reloading chart. | 2023-05-30 08:20:42.135 ESM23-CME Rev. 10t #1 | Reloading chart. | 2023-05-30 08:20:42.141 ESM23-CME Rev. 7t #11 | Reloading chart. | 2023-05-30 08:20:42.149 ESM23-CME Rev. 7t #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:46.284 ESM23-CME Rev. 7t #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:46.410 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-05-30 08:20:51.550 DTC Client socket (1) | CloseSocket call. | 2023-05-30 08:20:51.551 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-05-30 08:20:51.551 Rithmic Direct - DTC | Disconnected. | 2023-05-30 08:20:51.551 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-05-30 08:20:51.553 ESM3.CME Rev. 7t #11 | Reloading chart. | 2023-05-30 08:20:51.556 ESM3.CME Rev. 7t #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.562 ESM3.CME Rev. 10t #1 | Reloading chart. | 2023-05-30 08:20:51.567 ESM3.CME Rev. 10t #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.572 ESM3.CME Rev. 7t #3 | Reloading chart. | 2023-05-30 08:20:51.582 ESM3.CME Rev. 7t #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.587 ESM3.CME Rev. 7t #5 | Reloading chart. | 2023-05-30 08:20:51.594 ESM3.CME #2 | Reloading chart. | 2023-05-30 08:20:51.598 ESM3.CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-05-30 08:20:51.599 ESM3.CME Rev. 7t #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\SierraChart\Data\ESM3.CME.scid | 2023-05-30 08:20:51.600 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-05-30 08:20:51.666 DTC Client socket (1) | Closed. | 2023-05-30 08:20:51.666 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated | 2023-05-30 08:20:55.552 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-30 08:20:55.552 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-30 08:20:55.555 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-30 08:20:55.555 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-30 08:20:55.555 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Sending logon request message. | 2023-05-30 08:20:55.671 Rithmic Direct - DTC | Received logon response. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Server Name: . | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Successfully connected. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Trading is supported. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | OCO Orders supported. | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-30 08:20:56.025 Rithmic Direct - DTC | Connected to server complete. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Triggering next historical data download in queue. | 2023-05-30 08:20:56.025 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 No download requests in the queue to start downloads for. | 2023-05-30 08:20:56.025 Using symbol data fast lookup vector | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Starting real-time market data updates for: ESM3.CME. ID: 1 Service code: rithmic.trading | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESM3.CME. | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Requesting security definition data for: ESM3.CME. ID: 1 | 2023-05-30 08:20:56.035 Rithmic Direct - DTC | Using primary service for historical data for ESM3.CME | 2023-05-30 08:20:56.035 Historical data service client indicated that downloads are not enabled. Symbol: ESM3.CME. Data Type: Intraday data. | 2023-05-30 08:20:56.035 Historical data download ID 3 not found when removing ID from outstanding request set. | 2023-05-30 08:20:56.036 Real-time Intraday chart data file updates started for ESM3.CME | 2023-05-30 08:20:56.036 Intraday chart data file opened for ESM3.CME | 2023-05-30 08:20:56.036 Rithmic Direct - DTC | Starting real-time market data updates for: SPM23-CME. ID: 2 | 2023-05-30 08:20:56.048 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: SPM23-CME. | 2023-05-30 08:20:56.048 Rithmic Direct - DTC | Requesting security definition data for: SPM23-CME. ID: 2 | 2023-05-30 08:20:56.048 Rithmic Direct - DTC | Using primary service for historical data for SPM23-CME | 2023-05-30 08:20:56.048 Historical data service client indicated that downloads are not enabled. Symbol: SPM23-CME. Data Type: Intraday data. | 2023-05-30 08:20:56.048 Historical data download ID 4 not found when removing ID from outstanding request set. | 2023-05-30 08:20:56.048 Real-time Intraday chart data file updates started for SPM23-CME | 2023-05-30 08:20:56.048 Intraday chart data file opened for SPM23-CME | 2023-05-30 08:20:56.048 Requesting market depth updates for: ESM3.CME if supported. | 2023-05-30 08:21:01.016 Separate subscription for market depth updates not supported. ESM3.CME | 2023-05-30 08:21:01.016 thanks for your help |