Support Board
Date/Time: Wed, 17 Sep 2025 08:29:52 +0000
Sierra charts prices are lagging behind by 10 mins
View Count: 736
| [2022-11-04 16:19:37] |
| User181655 - Posts: 62 |
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My Sierra Charts are only showing delayed price movements by 10mins. They are not showing live prices to what I have subscribed to. There has never been this problem before and it only started yesterday. The Transact dom prices are fine. I am not getting live Sierra Charts but only delayed by 10min charts. Please help to enable me to get live Sierra Charts I have had this problem before and I had to sign an agreement before and the problem was resolved |
| [2022-11-04 16:59:41] |
| John - SC Support - Posts: 41850 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 17:15:31] |
| User181655 - Posts: 62 |
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What do I use for Current selected service?
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| [2022-11-04 17:53:06] |
| John - SC Support - Posts: 41850 |
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Who is your broker?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 17:55:29] |
| User181655 - Posts: 62 |
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Infinity Futures and trading dom is by Transact
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| [2022-11-05 08:46:17] |
| Sierra_Chart Engineering - Posts: 20901 |
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We apologize for the delay. This is temporarily resolved for your account. You will start to receive the real-time data as of Sunday evening. We will have someone follow up with you regarding what needs to be done. However, the information is here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Transact no longer can be used to verify you have a funded trading account. You can use the easy solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-05 08:47:32
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| [2022-11-07 14:44:23] |
| SC Support - Posts: 2007 |
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Hi User181655, I missed you with my call just now, please let me know if you want me to call you back? If you are (1) looking to get Real-time Futures Data or (2) looking to connect your Sierra Chart Account to an outside service (like CQG), you would need to be on SP10, SP11, or SP12. For you SP10 would work, SP10 = SP3 & Denali, so that should give you access to the features you have now. I have gone ahead and converted your SP3 days to SP10 (also I did this previously). Description of Service Packages and Pricing: Packages We are providing you Real-time CME Group Data at the discounted Non-Professional rate, to keep doing that we need to verify your Non-Professional status; since we no longer connect to TransAct you could just provide us with a .pdf statement for this month from your Futures Trading Account at TransAct, this statement should include at least 1 CME Group Futures Trade. With that statement we can verify your Non-Professional status manually. |
| [2022-11-12 14:59:03] |
| User181655 - Posts: 62 |
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I used to pay 26$/ Month why has the price gone up to 36$/ Month ?
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| [2022-11-12 19:11:31] |
| Sierra_Chart Engineering - Posts: 20901 |
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To access real-time exchange data, or external Trading services, now requires Service Package 10 or higher. The Service Package is 36 USD per month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-12 19:11:48
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