Support Board
Date/Time: Tue, 16 Sep 2025 12:29:51 +0000
Delayed Data with a funded AMP account?
View Count: 966
| [2022-03-14 00:14:57] |
| amazayn - Posts: 48 |
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Hello, tonight I noticed that after rolling over to the new ESM22 contract, my charts are delayed. I have a funded AMP account and saw your message on how to connect once a month (Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees) I tried doing this but am not sure what I need to select under Current Selected Service (List) when using AMP. Can someone please help me asap so I can get real time data again. It appears this issue is still existing and I cannot figure it out if the 10m delay is b/c of the rollover, the daylight savings time change or b/c of the once a month data requirement. I hope someone can please assist as soon as possible. Date Time Of Last Edit: 2022-03-14 13:46:30
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| [2022-03-14 16:34:50] |
| John - SC Support - Posts: 41827 |
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Everything on your account looks good. If you are still having a problem then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-14 17:36:55] |
| amazayn - Posts: 48 |
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I had to connect to CGQ for 10sec and then was able to get it to work. TY
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| [2022-03-14 18:10:11] |
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Yes that is correct. You would need to use the "CQG Web API" service when you want to connect to your AMP account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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