Support Board
Date/Time: Tue, 04 Nov 2025 03:03:16 +0000
Apex evaluation (Rithmic) with denali data feed
View Count: 2480
| [2022-02-27 17:41:40] |
| Eric Schimmel - Posts: 1 |
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I am trying to set up my Sierra Charts to utilize the Denali data feed with my current Apex evaluation which uses Rithmic. However, I am having issues with it appearing to pull data from Rithmic instead of DTC. I have activated and signed the agreements and went through the setup process. Can you help me identify what I am missing here?
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| [2022-02-27 23:52:07] |
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These types of accounts ( evaluation type accounts) cannot be used to authorize CME data at the nonprofessional fees. This is the relevant information for this: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- You do want to set Sierra Chart to use Rithmic and once properly authorized the Denali data feed will be used even when connected to Rithmic: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-27 23:53:02
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