Support Board
Date/Time: Tue, 16 Sep 2025 02:22:16 +0000
usage time added via payapl
View Count: 1033
| [2022-02-15 09:04:30] |
| User235727 - Posts: 25 |
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added usage credit however i am still unable to connect to any data please help l |
| [2022-02-15 10:39:26] |
| Sivle - Posts: 71 |
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how much did you pay for usage credit? just wondering? if you want to papper trade do you need usage credt? because my free trial ended 1 day |
| [2022-02-15 11:24:31] |
| User235727 - Posts: 25 |
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hi so long as you have over 100 usd in the account your good with data feed
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| [2022-02-15 16:13:06] |
| John - SC Support - Posts: 41827 |
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You are not setup to get any real-time data from us (Sierra Chart). So you should be getting your data from CQG. Make sure you are setup to get the data from CQG.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-15 22:22:59] |
| User235727 - Posts: 25 |
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so would i have to contact amp futures
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| [2022-02-16 15:35:20] |
| John - SC Support - Posts: 41827 |
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Yes, you would need to contact AMP and let them know that you are not getting any CQG data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-16 16:08:35] |
| User235727 - Posts: 25 |
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thnank you
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| [2022-02-16 18:52:34] |
| User235727 - Posts: 25 |
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i have contacted amp and they have said due to 23 usd being in my account this is why i am not getting any data however i have added funds into my account
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| [2022-02-16 18:58:33] |
| User235727 - Posts: 25 |
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pyament of 120 usd was made on the 10 feb 2022 at 14:41:52 gmt thank you |
| [2022-02-18 01:09:57] |
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This is not within our control. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-18 01:10:04
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| [2022-02-20 15:20:39] |
| User235727 - Posts: 25 |
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so if i fund my account and the money does got in to my trade balance who is then responsible
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| [2022-02-20 16:07:35] |
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Your broker handles this. Contact them about this. If you are not getting good service, then we recommend moving to a broker supporting our Teton Order Routing Service: Sierra Chart Teton Futures Order Routing You can find a list of brokers at step 2 in the setup instructions. You can open one with Stage 5 for as little as 100 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-20 16:07:54
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| [2022-02-21 16:20:01] |
| User235727 - Posts: 25 |
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no i mean i have funded my sierra charts but it only shows 23 usd in my account when i have added 120 usd but it only shows 23 usd as my balance
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| [2022-02-21 16:29:44] |
| User235727 - Posts: 25 |
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amp are saying how can you have data when you only have 23 usd i have said to amp i have funded my sierra charts via payapl of 120sud however it doesn't show my account on the sieera charts desktop
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| [2022-02-21 17:50:21] |
| John - SC Support - Posts: 41827 |
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You have us very confused. We do see that you added $120.00 USD to your Sierra Chart account on February 10, 2022. And then on February 14, 2022 you selected the "Renew Now" button - twice, which added 2 additional months to your Usage Time and removed $36.00 USD for each addition (so a total of $72.00 USD was removed from your account. But, if you are short of funds with AMP, then you need to add funds to your AMP account, not to your Sierra Chart account. We are not the same company, nor do we have a way to transfer money between the companies. If you need to fund your AMP account, then you need to make a payment to them. We can refund the two months of additional payments that you have made and we can refund the funds to your credit card, but there will be a $5.00 USD service charge for credit card refund. To do this please open an Account Support Ticket asking for the refunds you want. Refer to the Refund Policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-21 18:01:23] |
| User235727 - Posts: 25 |
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sorry about this but when i contacted amp they told me i had to send the funds to sierra also is there an email where i can send a copy of the paypal transaction for proof thanks again and sorry about this
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| [2022-02-21 18:42:06] |
| John - SC Support - Posts: 41827 |
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I think they were confused. You do have to pay for your Sierra Chart directly to us and not through AMP. But, if you are short funds in your AMP account, then you need to make the payment to them. We see that you made the payment you did to us, you do not need to prove it. As we stated, if you want any of that refunded, then start an Account Support Ticket asking for the refunds. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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