Support Board
Date/Time: Tue, 24 Jun 2025 20:19:22 +0000
SierraChart + Rithmic Data not loading Correctly checkAttachment
View Count: 625
| [2022-01-20 15:03:51] |
| Jia T P R - Posts: 26 |
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Hi, Cancdles arent loading to its fullest. Having version 2550 i think see attachment. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59628 |
| [2022-01-20 15:11:43] |
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You do have fully active the Denali Exchange Data Feed on your Sierra Chart account for the CME exchange , but the problem is this: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.
Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement This information also applies to historical data as well. Neither the historical or real-time data in your case is coming from the Denali Exchange Data Feed. And you cannot rely on the Rithmic historical data: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-20 15:12:17
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| [2022-01-20 18:59:13] |
| Jia T P R - Posts: 26 |
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Is it possible to meet up via Skype or Remote control? I cant connect my live account via SC.
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| [2022-01-24 13:56:56] |
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Do you mean help with connecting Sierra Chart to Rithmic? We cannot help with that. Instructions for this are here: Rithmic Trading Platform Service: Setup Instructions If you need further help, contact your broker. We recommend moving to the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing And soon it will offer EUREX if you happen to be trading EUREX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-24 14:12:54
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