Support Board
Date/Time: Tue, 24 Jun 2025 20:54:18 +0000
Post From: SierraChart + Rithmic Data not loading Correctly checkAttachment
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You do have fully active the Denali Exchange Data Feed on your Sierra Chart account for the CME exchange , but the problem is this: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.
Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement This information also applies to historical data as well. Neither the historical or real-time data in your case is coming from the Denali Exchange Data Feed. And you cannot rely on the Rithmic historical data: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-20 15:12:17
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