Support Board
Date/Time: Tue, 16 Sep 2025 02:48:50 +0000
data missing on system 1 + current price incorrect on sytem 2...
View Count: 602
| [2021-12-06 15:20:39] |
| User185210 - Posts: 66 |
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Hello, I have two systems on the same computer, one with service connected to Interactive Brokers and one connected to SC data -All Services (data). This morning (8:00, european time), there are two issues: 1. system 1: Interactive Broker connection, data are missing between Friday the 3rd December 2021 @ 19:46 and start this morning Monday the 6 December 2021 at 9:00 ! 2. on the Sc data feed the current price is not the same as on sytem 1 but no gap as on system 1. I changed nothing between Friday and Monday morning! Data on system 1 has the [C][M] and on system 2 [M] displayed. I use package 12 + Denali Could you help me resolve these huge issues? Thank you, Paul |
| [2021-12-06 17:33:16] |
| John - SC Support - Posts: 41827 |
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On the first system with the gap, follow these instructions to get the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart With regards to the second system not having the correct price, get us the Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 18:36:02] |
| User185210 - Posts: 66 |
|
Hello John, I sent two hours ago this message as a self found solution: 1. first installation, (IB trading)>> I just found out the "re-loading continuous futures contract data" procedure and the issue is now fixed. (For all symbols: CL, BZ, RB (missing data were the same! between Friday 19:30 and Monday 9:00) 2. second installation (SC data) >> after resetting data feed from SC Data to No data to SC Data -all services, and now it's fixed! + I updated to SC version 2333 Thank you, Paul I also send now the message log after what I did earlier today: message log: Software version: 2333 64-bit | 2021-12-06 19:21:15.484 Primary Thread ID: 19060 | 2021-12-06 19:21:15.484 Usage end date: 2022-06-04 | 2021-12-06 19:21:15.484 Enabled for: Advanced Features 2. | 2021-12-06 19:21:15.484 Enabled for: Sierra Chart Historical Data Service. | 2021-12-06 19:21:15.484 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-06 19:21:15.484 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-06 19:21:15.484 Enabled for exchange2: CME (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: fairx_exchange.data | 2021-12-06 19:21:15.484 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-06 19:21:15.484 Current selected Data/Trading service: SC Data - All Services | 2021-12-06 19:21:15.484 Custom symbol settings values: disabled | 2021-12-06 19:21:15.484 Chart Update Interval: 1000 | 2021-12-06 19:21:15.484 Intraday Data Storage Time Unit: 0 | 2021-12-06 19:21:15.484 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-12-06 19:21:15.484 2021-12-06 18:21:15 Local computer time in UTC | 2021-12-06 19:21:15.484 2021-12-06 19:21:15 Local computer time in SC Time Zone | 2021-12-06 19:21:15.484 2021-12-06 11:50:29 Server time in UTC | 2021-12-06 19:21:15.484 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-12-06 19:21:15.484 Program path: C:\SierraChart main - sc data\ | 2021-12-06 19:21:15.484 Data Files path: C:\SierraChart main - sc data\Data\ | 2021-12-06 19:21:15.484 OS Version Number: 10.0 | 2021-12-06 19:21:15.484 Locale Setting: C | 2021-12-06 19:21:15.484 DLLs: sst_FreeBundle_64.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, UserContributedStudies_64.dll | 2021-12-06 19:21:15.485 Allowed protected custom studies: SST_FreeBundle, Trade29 Custom Studies | 2021-12-06 19:21:15.485 and thank you very much for your help. Paul |
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