Support Board
Date/Time: Tue, 16 Sep 2025 04:04:17 +0000
Not receiving real time data
View Count: 670
| [2021-11-15 16:41:20] |
| MattH - Posts: 31 |
|
My charts are no longer updating with real time data. I've reviewed the following thread and tried most of the recommended solutions: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.10 - Chart Not Updating Due to Current Date Being Excluded I've tried step 3.4.1 and my current quote data is not updating. Leading me to believe I am not receiving data. I use denali data provided by SC. My account is current so I am not sure why the data is not being received. |
| [2021-11-15 17:23:32] |
| John - SC Support - Posts: 41827 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-15 17:45:25] |
| MattH - Posts: 31 |
|
Symbols: ESZ21-CME Chart has MESZ21-CME set up as trade only symbol Message Log: Software version: 2323 64-bit | 2021-11-15 11:37:47.760 Primary Thread ID: 11836 | 2021-11-15 11:37:47.760 Usage end date: 2021-11-24 | 2021-11-15 11:37:47.760 Enabled for: Advanced Features 2. | 2021-11-15 11:37:47.760 Enabled for: Sierra Chart Historical Data Service. | 2021-11-15 11:37:47.760 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-15 11:37:47.760 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-15 11:37:47.760 Enabled for exchange2: CME | 2021-11-15 11:37:47.760 Enabled for exchange2: fairx_exchange.data | 2021-11-15 11:37:47.760 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-15 11:37:47.760 Current selected Data/Trading service: DTC - Sub Instance | 2021-11-15 11:37:47.760 Custom symbol settings values: enabled | 2021-11-15 11:37:47.760 Chart Update Interval: 500 | 2021-11-15 11:37:47.760 Intraday Data Storage Time Unit: 0 | 2021-11-15 11:37:47.760 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-11-15 11:37:47.760 2021-11-15 17:37:47 Local computer time in UTC | 2021-11-15 11:37:47.760 2021-11-15 11:37:47 Local computer time in SC Time Zone | 2021-11-15 11:37:47.760 2021-11-15 15:33:50 Server time in UTC | 2021-11-15 11:37:47.760 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-15 11:37:47.760 Program path: C:\SierraChart\SierraChartInstance_2\ | 2021-11-15 11:37:47.760 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2021-11-15 11:37:47.760 OS Version Number: 10.0 | 2021-11-15 11:37:47.761 Locale Setting: C | 2021-11-15 11:37:47.761 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-11-15 11:37:47.761 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta, zyp_app, zyp_download_free | 2021-11-15 11:37:47.761 File >> Disconnect selected. | 2021-11-15 11:38:13.958 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-15 11:38:13.966 DTC Client socket (1) | CloseSocket call. | 2021-11-15 11:38:13.967 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-15 11:38:13.967 SC Data - All Services | Disconnected. | 2021-11-15 11:38:13.967 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-11-15 11:38:13.967 DTC Client socket (1) | Closed. | 2021-11-15 11:38:13.967 SC Data - All Services | Connecting to the server 127.0.0.1. Port 11099 | 2021-11-15 11:38:19.621 DTC Client socket (1) | Creating socket. | 2021-11-15 11:38:19.621 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-15 11:38:19.621 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-11-15 11:38:19.621 SC Data - All Services | Network connection to server complete. | 2021-11-15 11:38:19.623 SC Data - All Services | Starting socket receive thread. | 2021-11-15 11:38:19.623 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: none | 2021-11-15 11:38:19.623 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-15 11:38:19.626 SC Data - All Services | Sending logon request message. | 2021-11-15 11:38:19.626 SC Data - All Services | Received logon response. | 2021-11-15 11:38:19.628 SC Data - All Services | Server Name: SC DTC Server. Build=39878. | 2021-11-15 11:38:19.628 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-15 11:38:19.628 SC Data - All Services | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2021-11-15 11:38:19.628 SC Data - All Services | Trading is supported. | 2021-11-15 11:38:19.628 SC Data - All Services | Order cancel and replace is supported. | 2021-11-15 11:38:19.628 SC Data - All Services | OCO Orders supported. | 2021-11-15 11:38:19.628 SC Data - All Services | Bracket Orders supported. | 2021-11-15 11:38:19.628 SC Data - All Services | Connected to server complete. | 2021-11-15 11:38:19.628 Triggering next historical data download in queue. | 2021-11-15 11:38:19.629 Triggering next historical data download in queue. | 2021-11-15 11:38:19.629 Triggering next historical data download in queue. | 2021-11-15 11:38:19.629 Triggering next historical data download in queue. | 2021-11-15 11:38:19.629 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 9. | 2021-11-15 11:38:19.635 No download requests in the queue to start downloads for. | 2021-11-15 11:38:19.635 No download requests in the queue to start downloads for. | 2021-11-15 11:38:19.635 No download requests in the queue to start downloads for. | 2021-11-15 11:38:19.635 No download requests in the queue to start downloads for. | 2021-11-15 11:38:19.635 SC Data - All Services | Starting real-time market data updates for: ESZ21-CME. ID: 1 | 2021-11-15 11:38:19.682 SC Data - All Services | Requesting security definition data for: ESZ21-CME. ID: 1 | 2021-11-15 11:38:19.682 Added historical Intraday data request for ESZ21-CME to the queue. | 2021-11-15 11:38:19.682 Intraday data recording state for symbol ESZ21-CME is set to download 'Pending'. | 2021-11-15 11:38:19.682 Triggering next historical data download in queue. | 2021-11-15 11:38:19.683 Delaying start of download for ESZ21-CME | 2021-11-15 11:38:19.683 SC Data - All Services | Received security definition for symbol ESZ21-CME | 2021-11-15 11:38:19.715 SC Data - All Services | Starting real-time market data updates for: MES-202112-GLOBEX. ID: 2 | 2021-11-15 11:38:19.740 SC Data - All Services | Requesting security definition data for: MES-202112-GLOBEX. ID: 2 | 2021-11-15 11:38:19.740 SC Data - All Services | Received security definition for symbol MES-202112-GLOBEX | 2021-11-15 11:38:19.760 Requesting market depth updates for: ESZ21-CME if supported. | 2021-11-15 11:38:19.778 SC Data - All Services | Starting real-time market data updates for: MESZ21-CME. ID: 3 | 2021-11-15 11:38:19.778 SC Data - All Services | Requesting security definition data for: MESZ21-CME. ID: 3 | 2021-11-15 11:38:19.778 SC Data - All Services | Clearing market depth for ESZ21-CME | 2021-11-15 11:38:19.796 Opened cached Depth file: C:\SierraChart\SierraChartInstance_2\Data\MarketDepthData\ESZ21-CME.2021-11-15.depth | 2021-11-15 11:38:19.797 SC Data - All Services | Received security definition for symbol MESZ21-CME | 2021-11-15 11:38:19.797 Symbol settings MD5 received. Request ID: 9. | 2021-11-15 11:38:20.694 Symbol settings are up-to-date for scdataallservices. | 2021-11-15 11:38:20.694 HD Request # 9 | Downloading Intraday chart data for ESZ21-CME to the file ESZ21-CME.scid. Service: cme | 2021-11-15 11:38:24.156 HD Request # 9 | Download start date-time: 2021-11-15 10:27:57.000000. File last date-time: 2021-11-15 10:27:57.839001 | 2021-11-15 11:38:24.157 HD Request # 9 | Using server: ds21.sierracharts.com port 10150 | 2021-11-15 11:38:24.157 Socket (2) | Creating socket. | 2021-11-15 11:38:24.157 Socket (2) | New receive buffer size: 5242880 | 2021-11-15 11:38:24.157 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-11-15 11:38:24.157 HD Request # 9 | Setting DTC encoding to Binary VLS | 2021-11-15 11:38:24.286 HD Request # 9 | Sending historical data logon request message. | 2021-11-15 11:38:24.286 HD Request # 9 | Requesting Intraday data. Start date-time: 2021-11-15 10:27:57. Record interval: 0. Symbol: ESZ21 | 2021-11-15 11:38:24.795 HD Request # 9 | Decompressing data. | 2021-11-15 11:38:24.853 HD Request # 9 | Receiving Intraday data for ESZ21-CME starting at 2021-11-15 10:27:57.097000 | 2021-11-15 11:38:24.975 HD Request # 9 | Timestamp of first Intraday data file record written: 2021-11-15 10:27:58.638000 | 2021-11-15 11:38:25.263 Socket (2) | CloseSocket call. | 2021-11-15 11:38:25.469 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-15 11:38:25.469 Historical data download thread signaled to stop. | 2021-11-15 11:38:25.473 HD Request # 9 | Received 98882 Intraday data records from 2021-11-15 10:27:57.097000 to 2021-11-15 11:38:22.079000 (70.4 minutes) and wrote 98866 records for ESZ21-CME | 2021-11-15 11:38:25.473 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-11-15 17:38:22.079000 | 2021-11-15 11:38:25.477 HD Request # 9 | Completion time: 1s | 2021-11-15 11:38:25.477 HD Request # 9 | Intraday data download complete for ESZ21-CME. Unique request ID: 9 | 2021-11-15 11:38:25.477 Removing historical data download ID 9. | 2021-11-15 11:38:25.477 Real-time Intraday chart data file updates started for ESZ21-CME | 2021-11-15 11:38:25.477 Intraday chart data file opened for ESZ21-CME | 2021-11-15 11:38:25.477 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-11-15 11:38:25.477 Triggering next historical data download in queue. | 2021-11-15 11:38:25.477 No download requests in the queue to start downloads for. | 2021-11-15 11:38:25.477 Socket (2) | Socket gracefully closed by remote side. | 2021-11-15 11:38:25.531 Socket (2) | Closed. | 2021-11-15 11:38:25.531 Chart #1 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:25.553 Chart #17 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:25.571 Chart #5 has tagged chart #14 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:25.604 Chart #5 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:25.604 Chart #4 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:25.630 ESZ21-CME/MESZ21-CME [CBV-D] 512 Trades #15 | Performing a full recalculation because it has been tagged. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:25.661 Chart #3 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.098 Chart #10 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.110 Chart #12 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.129 Chart #2 has tagged chart #14 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.146 Chart #2 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.146 Chart #6 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.190 Chart #8 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.196 Chart #16 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.213 ESZ21-CME [CBV-D] 512 Trades #14 | Performing a full recalculation because it has been tagged. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.233 Chart #9 has tagged chart #15 for full recalculation. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.244 ESZ21-CME/MESZ21-CME [CBV-D] 512 Trades #15 | Performing a full recalculation because it has been tagged. Chartbook: ES_MAIN.Cht | 2021-11-15 11:38:26.268 |
| [2021-11-15 18:02:46] |
| John - SC Support - Posts: 41827 |
|
The log above is from a Sub-Instance and in not showing any issues. Are you also having an issue in the Main Instance? We need to see your Message Log from the Main Instance by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-15 18:59:05] |
| MattH - Posts: 31 |
|
Symbol ESZ21-CME Software version: 2328 64-bit | 2021-11-15 12:57:18.331 Primary Thread ID: 3364 | 2021-11-15 12:57:18.331 Usage end date: 2021-11-24 | 2021-11-15 12:57:18.331 Enabled for: Advanced Features 2. | 2021-11-15 12:57:18.331 Enabled for: Sierra Chart Historical Data Service. | 2021-11-15 12:57:18.331 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-15 12:57:18.331 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-15 12:57:18.331 Enabled for exchange2: CME | 2021-11-15 12:57:18.331 Enabled for exchange2: fairx_exchange.data | 2021-11-15 12:57:18.331 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-15 12:57:18.331 Current selected Data/Trading service: SC Data - All Services | 2021-11-15 12:57:18.331 Custom symbol settings values: enabled | 2021-11-15 12:57:18.331 Chart Update Interval: 500 | 2021-11-15 12:57:18.331 Intraday Data Storage Time Unit: 1 | 2021-11-15 12:57:18.331 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-11-15 12:57:18.331 2021-11-15 18:57:18 Local computer time in UTC | 2021-11-15 12:57:18.331 2021-11-15 12:57:18 Local computer time in SC Time Zone | 2021-11-15 12:57:18.331 2021-11-15 15:33:25 Server time in UTC | 2021-11-15 12:57:18.331 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-11-15 12:57:18.331 Program path: C:\SierraChart\ | 2021-11-15 12:57:18.331 Data Files path: C:\SierraChart\Data\ | 2021-11-15 12:57:18.331 OS Version Number: 10.0 | 2021-11-15 12:57:18.331 Locale Setting: C | 2021-11-15 12:57:18.331 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-11-15 12:57:18.331 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta, zyp_app, zyp_download_free | 2021-11-15 12:57:18.331 ESZ21-CME 1 Min #1 | Reloading chart. | 2021-11-15 12:57:30.863 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-11-15 12:57:34.473 DTC Client socket (2) | Creating socket. | 2021-11-15 12:57:34.474 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-11-15 12:57:34.474 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-11-15 12:57:34.474 SC Data - All Services | Network connection to server complete. | 2021-11-15 12:57:34.540 SC Data - All Services | Starting socket receive thread. | 2021-11-15 12:57:34.540 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-15 12:57:34.540 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-15 12:57:34.630 SC Data - All Services | Sending logon request message. | 2021-11-15 12:57:34.630 SC Data - All Services | Received logon response. | 2021-11-15 12:57:35.335 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-15 12:57:35.335 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-15 12:57:35.335 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-15 12:57:35.335 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-15 12:57:35.335 DTC Client socket (2) | CloseSocket call. | 2021-11-15 12:57:35.335 SC Data - All Services | Disconnected from the server. | 2021-11-15 12:57:35.335 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-15 12:57:35.335 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-15 12:57:35.335 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-11-15 12:57:35.396 DTC Client socket (2) | Closed. | 2021-11-15 12:57:35.396 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-11-15 12:58:05.355 DTC Client socket (2) | Creating socket. | 2021-11-15 12:58:05.356 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-11-15 12:58:05.356 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2021-11-15 12:58:05.356 SC Data - All Services | Network connection to server complete. | 2021-11-15 12:58:05.420 SC Data - All Services | Starting socket receive thread. | 2021-11-15 12:58:05.420 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-15 12:58:05.420 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-15 12:58:05.481 SC Data - All Services | Sending logon request message. | 2021-11-15 12:58:05.481 SC Data - All Services | Received logon response. | 2021-11-15 12:58:06.190 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-15 12:58:06.190 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-15 12:58:06.190 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-15 12:58:06.190 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-15 12:58:06.190 DTC Client socket (2) | CloseSocket call. | 2021-11-15 12:58:06.190 SC Data - All Services | Disconnected from the server. | 2021-11-15 12:58:06.190 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-15 12:58:06.190 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-15 12:58:06.190 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-11-15 12:58:06.248 DTC Client socket (2) | Closed. | 2021-11-15 12:58:06.248 |
| [2021-11-15 19:52:12] |
| John - SC Support - Posts: 41827 |
|
Here is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
This is showing that you have another connection to the data feed on another computer. You are only setup to receive data to one computer at a time, therefore ensure that any other computers are not connected. If you have gone through and verified that other computers are not connected, then on your currently running Sierra Chart select File >> Disconnect to disconnect from the data feed and then select File >> Connect to Data Feed to connect to the data feed. That should correct the situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-15 19:54:38] |
| MattH - Posts: 31 |
|
Ok one last question and this thread can be closed. Is there any way to force quit the application on the other computer? I currently don't have access to that computer. Thank you |
| [2021-11-15 20:17:06] |
| John - SC Support - Posts: 41827 |
|
Unfortunately, no, there is not a way to force close Sierra Chart remotely (at least, not within any Sierra Chart software). You would have to access the computer somehow and exit Sierra Chart, which you can do using the Task Manager if you need to.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: