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Date/Time: Thu, 31 Oct 2024 23:56:49 +0000



Out of order timestamps on continuous contract / but not on normal contract

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[2021-02-10 17:36:17]
User818063 - Posts: 16
Hi

I recently noticed some "out of order timestamps detected...".
It happens only on the continuous contract. When using the same front month there is no error on the exact same period.
I deleted on the relevant data files and synched my clock but the problem persists.
The feed is Denali and here is an example of today on the CL (2 screenshots + chartbook enclosed-by).
Please advise.
-- W.
imageSCOutOfOrderFrontMonth.png / V - Attached On 2021-02-10 17:34:44 UTC - Size: 48.88 KB - 159 views
imageSCOutOfOrderFrontMonth.png / V - Attached On 2021-02-10 17:34:52 UTC - Size: 48.88 KB - 190 views
Private File
[2021-02-10 17:48:57]
John - SC Support - Posts: 35678
We would need to see the Message Log that includes the Timestamp errors. Follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-10 19:25:41]
Sierra Chart Engineering - Posts: 104368
First you are using the old symbol format. You need to translate the symbols using the Edit >> Translate Symbols to Current Service command. This is essential.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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