Support Board
Date/Time: Thu, 03 Jul 2025 10:40:29 +0000
limited historical data
View Count: 937
| [2021-01-11 08:54:11] |
| nicktrader - Posts: 750 |
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I do have the problem that I can only go back to the last rollover date with the EUREX Intraday symbols (18thDec. - setting is still continuous). What is the problem? |
| [2021-01-11 15:34:20] |
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We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX (Upcoming in January 2021) data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-11 19:17:30] |
| nicktrader - Posts: 750 |
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I need to understand and therefore my question. To see historical IntraDay data (for example > 200 days for M3), I need to order your data feed from now on. So I have no free choice of a different data feed. Is this correct? |
| [2021-01-11 19:29:57] |
| BenjFlame - Posts: 338 |
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I think the older historical data you were getting was never provided by your Broker/other data feed in the first place but was a courtesy of Sierra chart. Brokers provide limited data and you are now left strictly with what your data provider/broker is spitting out. Now to keep getting what Sierra provides, yes, you should subscribe to Sierra feed, which is better than any other feed when working with Sierra anyway. |
| [2021-01-12 06:36:17] |
| nicktrader - Posts: 750 |
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I don't know what happened, but today I can view historical data as usual (M3 - IntraDay - >200 Days - no problem)
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| [2021-01-12 17:10:24] |
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To see historical IntraDay data (for example > 200 days for M3), I need to order your data feed from now on. So I have no free choice of a different data feed. CQG never met your requirements! The data has always come from us, Sierra Chart from a background system specifically for CQG that was shut down.Please understand, that CQG is not what you think it is. It is not as though we are taking away your free choice. CQG historical data is just simply unacceptable. And as we explained, we are not combining data from services any longer. But we do support the integration of our data feeds with all Trading services: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-12 17:12:17
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| [2021-01-13 05:24:01] |
| nicktrader - Posts: 750 |
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Thank you. At the moment, EUREX is not yet integrated into Denali. A change from my side could be Feb2021. I am a customer of AMP and would like to make the data feed change there as well. Will this be possible without any problems or should I get the data feed directly from you? Many thanks |
| [2021-01-13 06:42:10] |
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There are always complications when billing is done through a broker, so it is best to get the data feed from us. And also we are going to be releasing new service packages which include the Denali feed at a reduced cost.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-13 06:54:41] |
| nicktrader - Posts: 750 |
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When do you expect the new price offers to be available?
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