Support Board
Date/Time: Wed, 02 Jul 2025 05:47:14 +0000
Paid update
View Count: 567
| [2021-01-05 16:09:56] |
| User488155 - Posts: 8 |
|
All of my data is delayed according to Sierra Chart numbers. I paid, and have a balance $64. What is the red box counting the time by the "Current Date - Time:...etc. (up for time minutes and hours)"? Am I being charged for that? I chose Advanced package (as advised) I don't know why advanced rather than standard? Now I have footprint, but when I open it, Data is delayed? It goes in and out of delayed to real-time?? ie ES at 3717 when it's supposed to be 3707? Then it will be real-time. Now at 3688 When it's supposed to be 3684? I thought I purchased real-time data feed? I had AMP as my broker. Is AMP still my broker? Will AMP also charge me for my trades, or do I now pay for trades through Sierra Charts? At what price? I have tried to find the answers to these, but got completely lost? If I am not supposed ask these questions here, where should I ask? On support board? My experience on the Support Board has been that my searches bring so many answers that have nothing to do with my search, and it takes forever for me to find any answers. or Sometimes the answers I get have to do with my question/search. What am I doing wrong? How do I actually ask a question on the Support board? For me Sierra Chart site is hard to follow. I get overwhelmed and lost. TBH I don't know what services, and what variable charges I've purchased through Sierra Chart? or why Advanced instead of Standard, which is what I had before. I think AMP is still my broker, or is Sierra my broker now? So will AMP charge me for trades, or is Sierra Chart charging me? Why is Advanced what I need, when I believe I've had standard in past through AMP with constant (no problem) real-time equity data? I tried to look for this answer and got completely lost. Please help. Thanks Barbara |
| [2021-01-05 17:32:17] |
| John - SC Support - Posts: 40702 |
|
To start with, we (Sierra Chart) is not a broker. In order to make trades, you will need to have a broker. It looks like you were using AMP in the past. If you still have an account with AMP and if you are still using the same account that was setup with the Sierra Chart Order Routing Service, then that setup is still in place and you will not need to make any changes for that. We do not know the status of your account with AMP, you will need to ask them about this. And the only reason we bring this is up is that we see that you were paying for your Sierra Chart through AMP previously, but that has changed, as we just want to make sure that your trading information has not changed with them. Assuming that you are continuing with the Sierra Chart Order Routing Service with AMP as your broker, then you are charged $0.10 USD per side for Order Routing Fees from us (Sierra Chart) and AMP will charge you their brokerage fees. ------------- With regards to the packages, it just depends on your needs. You mention Numbers Bars, which are only available through Package 5, so if you use the Numbers Bars, then you will want to have Package 5. You can see the differences in the packages and their pricing on this page: Description of Service Packages and Pricing: Packages ------------- With regards to the Red Box, we do not know what exactly you are referring to. You are not getting charged for it, unless it is something from a 3rd party study that you have purchased. If you give us a screenshot showing it, then we can tell you what it is. Refer to the following information for how to take a screenshot and attach it to this post: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage -------------- You should be receiving Real-Time data for data from the CME Group (including the ES symbol). If you are not getting Real-Time data then check to make sure that the option for File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is Enabled. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If you continue to have an issue with this, then let us know and we will proceed from there. -------------- This is the Support Board, so you have come to the right place. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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