Support Board
Date/Time: Tue, 16 Sep 2025 04:45:55 +0000
ICE Exchange traded spreads - 'User login failed'
View Count: 836
| [2020-12-31 01:36:28] |
| EpictetusI - Posts: 9 |
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Hello, In an earlier support thread I was advised to subscribe to the SierraChart Exchange Data feed to access historical data for ICE exchange traded spreads. See - ICE EU/US Futures Spreads not pulling in | Post: 219913 I have done so, paying the pro-rated amount for the rest of the month to test this out. However, I receive an error message - 'User login failed', along with 'Symbol settings not found for current service'. Please see screenshot attached. Thanks in advance for your help. |
 Screenshot 2020-12-31 013236.png / V - Attached On 2020-12-31 01:32:49 UTC - Size: 8.23 KB - 220 views |
| [2020-12-31 03:44:24] |
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You need to complete the agreement here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements And then you need to Translate Symbols to Current Service to use the new symbol format: Edit Menu: Edit >> Translate Symbols To Current Service Let us know when the agreements are done so we can reactivate the Sierra Chart exchange data feed for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-31 03:44:50
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