Support Board
Date/Time: Wed, 02 Jul 2025 00:59:59 +0000
Sierra not loading
View Count: 955
| [2020-12-29 19:59:00] |
| Ourdoff - Posts: 18 |
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I cannot open Sierra Charts. I only get screens with blank squares where text should be. I did not keep up with the updates but I can not update the software either because I can not run it.
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| [2020-12-29 23:42:17] |
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Update Sierra Chart using the ZIP installer: Software Download: Sierra Chart Zip Installer Extract the files into this folder: C:\SierraChart\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-30 01:53:34] |
| Ourdoff - Posts: 18 |
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This did this and it did not work. I have a MAC with Parallels. when I unzipped and saved to Sierra File the icons do not appear
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| [2020-12-30 02:10:03] |
| Sierra_Chart Engineering - Posts: 20036 |
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Once you have extracted the files you can run Sierra Chart with SierraChart_64.exe. If you want to create a desktop shortcut use this command: Global Settings Menu: Create Desktop Shortcut (Global Settings menu) If that does not answer the question what icon are you looking for? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-30 02:11:00
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| [2020-12-30 04:45:58] |
| Ourdoff - Posts: 18 |
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Sierra loads on my desktop but all the panes are blank. It is like all of the files are not there. I cannot even unistall if I wanted to.
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| [2020-12-30 06:43:25] |
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Let us focus on just a particular chart. So is it completely blank? What is the symbol of the chart? You can see that on the title bar of the chart. Also follow this procedure: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-30 06:43:44
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| [2020-12-30 14:16:40] |
| Ourdoff - Posts: 18 |
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It is hard to explain. I can not get into Sierra at all to do anything. In the Sierra Folder in my C Drive, I cannot click on anything in there as well. I thought it was my Parallels program but everything else loads fine on my Mac except Sierra. I see the login window and chart load up but they are blank (nothing in them) there is no link on them to click. I can see the coloured strip at the top of the chart layout which is red so it is not connected on line. I cannot uninstall it either. I think I will have to uninstall my Parallels and Windows on my MAC and start again.
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| [2020-12-30 16:57:03] |
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Do not uninstall anything. We will contact you. Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Please confirm that number is correct and let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-30 16:57:39
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| [2020-12-30 17:26:43] |
| Ourdoff - Posts: 18 |
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Yes that number is correct
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| [2020-12-31 01:24:38] |
| Ourdoff - Posts: 18 |
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You can call me anytime between 9am and 10pm ET. Thank you
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| [2020-12-31 19:05:09] |
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Regarding our call, follow the instructions here to copy Sierra Chart to a new computer: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Simple Transfer/Copy of Sierra Chart Installation to Another Folder or Computer System Let us know when that is done so we can help you with starting up Sierra Chart which should go completely fine but we can be available to help with any issues. And then we can help you change over to the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-31 19:13:40] |
| Ourdoff - Posts: 18 |
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Thank you so much for your help. Not sure how long it will take to set up but I will let you know when it is done.
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| [2021-01-05 01:44:44] |
| Ourdoff - Posts: 18 |
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I have successfully Installed Sierra Charts but I have no live data. Please advise what to do next. Thank you.
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| [2021-01-05 02:54:13] |
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Tell us one symbol that you want live data for. For now you can use ESH21-CME and get streaming delayed data. Instructions: Getting Started, Opening Charts and Basic Trading: Open A Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-05 02:54:54
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| [2021-01-05 03:04:53] |
| Ourdoff - Posts: 18 |
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ESH21 and Mes the micro ES not sure the symbol for it. I would also like to change my Data feed to the Denali feed
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| [2021-01-05 03:20:15] |
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Are you at least receiving streaming delayed data right now for those symbols?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-05 03:36:06] |
| Ourdoff - Posts: 18 |
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Yes I have delayed
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| [2021-01-05 08:00:51] |
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As we understand your account is with AMP? We recommend using the Sierra Chart Order Routing Service. In this case you will want to complete this form: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm Once the trading account is set up and assigned to your Sierra Chart account then you can proceed to activate the Denali exchange data feed for the real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-05 15:49:57] |
| Ourdoff - Posts: 18 |
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On the form is the Trading account Amp and the Introducing Broker Sierra Charts
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| [2021-01-05 19:29:50] |
| SC Support - Posts: 1972 |
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Hi Ourdoff, If you are using AMP directly, so you are not aware that you have a different "Introducing Broker", please just put "AMP" for "Introducing Broker" or you can leave it blank.
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| [2021-01-05 19:41:09] |
| Ourdoff - Posts: 18 |
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I have just submitted the form. I think it went to another thread. Please advise me of the next steps.
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| [2021-01-05 20:58:44] |
| SC Support - Posts: 1972 |
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Hi Ourdoff, you completed the form correctly and so we sent the SC Order Routing Set-up request to AMP, AMP did their part and we have completed it. Please see your set-up instructions in this Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1609875370146# |
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