Support Board
Date/Time: Tue, 16 Sep 2025 19:37:31 +0000
Package issue
View Count: 582
| [2020-08-02 11:17:10] |
| User210127 - Posts: 23 |
|
Hello Support, Any reason why I don't have access to footprint/tpo etc and get a message saying "current service does not support this function" when I see nothing wrong with my SC access/package? Thank you |
| [2020-08-03 15:19:16] |
| John - SC Support - Posts: 41847 |
|
If you are still having a problem with this, then the first thing we want you to do is to follow these instructions to force your local system to get updated information from our servers: Sierra Chart - Software Login Instructions: Forced Login If you still have a problem after you do this, then please attach your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: