Support Board
Date/Time: Wed, 17 Sep 2025 04:42:11 +0000
[User Discussion] - Rithmic datafeed connection error
View Count: 2087
| [2020-03-03 09:12:08] |
| User500918 - Posts: 5 |
|
Hello, I have an account with AMP including Rithmic datafeed since a fex days. The connection was working last week and is also working with my Bookmap platform but no longer with SIerra. I have a service connection error message when I try to connect : Connection error message from service Rithmic Trading : Logon error received from server date time etc. message log. Reading Internal Order ID file. | 2020-03-03 09:38:54.001 Reading Trade Orders file. | 2020-03-03 09:38:54.094 Reading Trade Positions file. | 2020-03-03 09:38:54.094 Reading Account Balance file. | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.EU6H19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.ZSEH19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.ZSEH19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.CLEH19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.CLEH19 | 2020-03-03 09:38:54.110 UDPListener (952). Port 22904 | Listening on UDP port 22904. | 2020-03-03 09:38:54.137 Software version: 2028 64-bit | 2020-03-03 09:38:54.137 Usage end date: 2020-06-29 | 2020-03-03 09:38:54.137 Enabled for: Advanced Features 2. | 2020-03-03 09:38:54.137 Enabled for: Sierra Chart Historical Data Service. | 2020-03-03 09:38:54.137 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-03 09:38:54.137 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-03 09:38:54.137 Current selected Data/Trading service: Rithmic Trading | 2020-03-03 09:38:54.137 Custom symbol settings values: disabled | 2020-03-03 09:38:54.137 Chart Update Interval: 500 | 2020-03-03 09:38:54.137 Intraday Data Storage Time Unit: 0 | 2020-03-03 09:38:54.137 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-03-03 09:38:54.137 2020-03-03 09:38:54 Local computer time | 2020-03-03 09:38:54.137 2020-03-03 08:38:54 Local computer time in UTC | 2020-03-03 09:38:54.137 2020-03-03 09:38:54 Local computer time in SC Time Zone | 2020-03-03 09:38:54.137 2020-03-03 08:38:52 Server time in UTC | 2020-03-03 09:38:54.137 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-03 09:38:54.137 Program path: C:\SierraChart\ | 2020-03-03 09:38:54.137 Data Files path: C:\SierraChart\Data\ | 2020-03-03 09:38:54.137 OS Version Number: 6.1 | 2020-03-03 09:38:54.137 Locale Setting: C | 2020-03-03 09:38:54.137 DLLs: Convergent.dll, Convergent_64.dll, drawpeakvalley.dll, drawsingleprint.dll, ExportBookmap.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-03 09:38:54.230 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-03-03 09:38:54.277 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-03 09:38:54.371 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-03 09:38:54.417 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-03 09:38:54.417 Received 5 login tokens. | 2020-03-03 09:38:54.468 Symbol settings MD5 received. Request ID: 1. | 2020-03-03 09:38:54.624 Symbol settings are up-to-date for rithmic.trading. | 2020-03-03 09:38:54.624 Rithmic Trading | Port for executable: 49455 | 2020-03-03 09:38:59.560 Listening socket (728). Port 49455 | Closed. | 2020-03-03 09:38:59.560 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-03 09:38:59.560 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49455. Current folder: C:\SierraChart\Rim | 2020-03-03 09:38:59.576 Rithmic Trading | Bridge process is running. | 2020-03-03 09:39:01.594 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49455 | 2020-03-03 09:39:01.594 DTC Client socket (1) | Creating socket. | 2020-03-03 09:39:01.594 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-03 09:39:01.594 Rithmic Trading | Connected to server. | 2020-03-03 09:39:01.594 Rithmic Trading | Starting socket receive thread. | 2020-03-03 09:39:01.594 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-03-03 09:39:01.594 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-03-03 09:39:01.594 Rithmic Trading | Sending logon request message. | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Connecting to Rithmic 01 Europe server. | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-03-03 09:39:18.564 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-03-03 09:39:38.309 Rithmic Trading | Received logon response. | 2020-03-03 09:39:38.309 Rithmic Trading | Server Name: DTC Bridge. | 2020-03-03 09:39:38.309 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-03-03 09:39:38.310 Rithmic Trading | Logon error received from server | 2020-03-03 09:39:38.310 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-03 09:39:38.310 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-03 09:39:38.310 DTC Client socket (1) | CloseSocket call. | 2020-03-03 09:39:38.326 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-03 09:39:38.326 Rithmic Trading | Disconnected. | 2020-03-03 09:39:38.327 DTC Client socket (1) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2020-03-03 09:39:59.773 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-03 09:39:59.773 DTC Client socket (1) | Closed. | 2020-03-03 09:39:59.774 Rithmic Trading | Port for executable: 49742 | 2020-03-03 10:02:18.393 Listening socket (636). Port 49742 | Closed. | 2020-03-03 10:02:18.393 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-03 10:02:18.393 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49742. Current folder: C:\SierraChart\Rim | 2020-03-03 10:02:18.509 Rithmic Trading | Bridge process is running. | 2020-03-03 10:02:20.509 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49742 | 2020-03-03 10:02:20.509 DTC Client socket (1) | Creating socket. | 2020-03-03 10:02:20.509 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-03 10:02:20.509 DTC Client socket (1) | Connect event error. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2020-03-03 10:02:21.509 * DTC Client socket (1) | CloseSocket call. | 2020-03-03 10:02:21.509 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-03 10:02:21.509 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-03 10:02:21.509 DTC Client socket (1) | Closed. | 2020-03-03 10:02:21.509 DTC Client socket (0) | CloseSocket call. | 2020-03-03 10:02:21.523 Rithmic Trading | Disconnected. | 2020-03-03 10:02:21.523 To manage the transfer from my former CQG datafeed to Rithmic I subscribed to The Sierra Chart Exchange Data Feed which is free for a month and this sub has been cancelled saturday because I didn't pay the fee as I needn't the service any more. I wonder if there is a link between the two events. Thanks for your help Regards Olivier |
| [2020-03-03 09:32:36] |
| |
|
Rithmic is no longer supported by Sierra Chart. You will need to use this service: Sierra Chart / Trading Technologies Futures Order Routing Service The above service works with the Denali exchange data feed: Denali Exchange Data Feed The above is the data feed you will need to use. This order routing service and data feed is fully available through AMP. Just complete this form to get started: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm I wonder if there is a link between the two events. No.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-03 09:33:31
|
| [2020-03-03 09:35:11] |
| User500918 - Posts: 5 |
|
perfect thanks for the quick answer Have a good day regards |
| [2021-01-24 22:04:55] |
| j_nathan - Posts: 22 |
|
It would be beneficial for traders using AMP Brokerage to no get offered the option to use Rithmic with Sierra Chart. So far my recent experience has been pretty bad. CQG is head and shoulders much better than Rithmic for normal futures use. With CQG I can get historical data, Rithmic not. With CQG I can also back test on the weekends with that historical data. With Rithmic I cannot. Rithmic wont even let me access my brokerage account for trade activity audits. Its just no very useable really but glad I had the experience to share. Maybe I will try to next use the SC data for order routing but need to get better at research as I did not with Rithmic and paid with unproductive consequences. Hope this helps someone. |
| [2022-06-09 12:36:30] |
| amir50 - Posts: 13 |
|
@User500918 can you share the exportbookmap and drawsingleprint studies please
|
To post a message in this thread, you need to log in with your Sierra Chart account: