Support Board
Date/Time: Wed, 17 Sep 2025 07:17:26 +0000
Post From: Rithmic datafeed connection error
| [2020-03-03 09:12:08] |
| User500918 - Posts: 5 |
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Hello, I have an account with AMP including Rithmic datafeed since a fex days. The connection was working last week and is also working with my Bookmap platform but no longer with SIerra. I have a service connection error message when I try to connect : Connection error message from service Rithmic Trading : Logon error received from server date time etc. message log. Reading Internal Order ID file. | 2020-03-03 09:38:54.001 Reading Trade Orders file. | 2020-03-03 09:38:54.094 Reading Trade Positions file. | 2020-03-03 09:38:54.094 Reading Account Balance file. | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.EU6H19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.ZSEH19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.ZSEH19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.CLEH19 | 2020-03-03 09:38:54.110 Subscribing to symbol for symbol alert. F.US.CLEH19 | 2020-03-03 09:38:54.110 UDPListener (952). Port 22904 | Listening on UDP port 22904. | 2020-03-03 09:38:54.137 Software version: 2028 64-bit | 2020-03-03 09:38:54.137 Usage end date: 2020-06-29 | 2020-03-03 09:38:54.137 Enabled for: Advanced Features 2. | 2020-03-03 09:38:54.137 Enabled for: Sierra Chart Historical Data Service. | 2020-03-03 09:38:54.137 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-03 09:38:54.137 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-03 09:38:54.137 Current selected Data/Trading service: Rithmic Trading | 2020-03-03 09:38:54.137 Custom symbol settings values: disabled | 2020-03-03 09:38:54.137 Chart Update Interval: 500 | 2020-03-03 09:38:54.137 Intraday Data Storage Time Unit: 0 | 2020-03-03 09:38:54.137 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-03-03 09:38:54.137 2020-03-03 09:38:54 Local computer time | 2020-03-03 09:38:54.137 2020-03-03 08:38:54 Local computer time in UTC | 2020-03-03 09:38:54.137 2020-03-03 09:38:54 Local computer time in SC Time Zone | 2020-03-03 09:38:54.137 2020-03-03 08:38:52 Server time in UTC | 2020-03-03 09:38:54.137 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-03 09:38:54.137 Program path: C:\SierraChart\ | 2020-03-03 09:38:54.137 Data Files path: C:\SierraChart\Data\ | 2020-03-03 09:38:54.137 OS Version Number: 6.1 | 2020-03-03 09:38:54.137 Locale Setting: C | 2020-03-03 09:38:54.137 DLLs: Convergent.dll, Convergent_64.dll, drawpeakvalley.dll, drawsingleprint.dll, ExportBookmap.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-03 09:38:54.230 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-03-03 09:38:54.277 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-03 09:38:54.371 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-03 09:38:54.417 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-03 09:38:54.417 Received 5 login tokens. | 2020-03-03 09:38:54.468 Symbol settings MD5 received. Request ID: 1. | 2020-03-03 09:38:54.624 Symbol settings are up-to-date for rithmic.trading. | 2020-03-03 09:38:54.624 Rithmic Trading | Port for executable: 49455 | 2020-03-03 09:38:59.560 Listening socket (728). Port 49455 | Closed. | 2020-03-03 09:38:59.560 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-03 09:38:59.560 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49455. Current folder: C:\SierraChart\Rim | 2020-03-03 09:38:59.576 Rithmic Trading | Bridge process is running. | 2020-03-03 09:39:01.594 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49455 | 2020-03-03 09:39:01.594 DTC Client socket (1) | Creating socket. | 2020-03-03 09:39:01.594 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-03 09:39:01.594 Rithmic Trading | Connected to server. | 2020-03-03 09:39:01.594 Rithmic Trading | Starting socket receive thread. | 2020-03-03 09:39:01.594 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-03-03 09:39:01.594 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-03-03 09:39:01.594 Rithmic Trading | Sending logon request message. | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Connecting to Rithmic 01 Europe server. | 2020-03-03 09:39:01.594 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-03-03 09:39:18.564 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-03-03 09:39:38.309 Rithmic Trading | Received logon response. | 2020-03-03 09:39:38.309 Rithmic Trading | Server Name: DTC Bridge. | 2020-03-03 09:39:38.309 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-03-03 09:39:38.310 Rithmic Trading | Logon error received from server | 2020-03-03 09:39:38.310 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-03 09:39:38.310 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-03 09:39:38.310 DTC Client socket (1) | CloseSocket call. | 2020-03-03 09:39:38.326 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-03 09:39:38.326 Rithmic Trading | Disconnected. | 2020-03-03 09:39:38.327 DTC Client socket (1) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2020-03-03 09:39:59.773 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-03 09:39:59.773 DTC Client socket (1) | Closed. | 2020-03-03 09:39:59.774 Rithmic Trading | Port for executable: 49742 | 2020-03-03 10:02:18.393 Listening socket (636). Port 49742 | Closed. | 2020-03-03 10:02:18.393 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-03 10:02:18.393 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49742. Current folder: C:\SierraChart\Rim | 2020-03-03 10:02:18.509 Rithmic Trading | Bridge process is running. | 2020-03-03 10:02:20.509 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49742 | 2020-03-03 10:02:20.509 DTC Client socket (1) | Creating socket. | 2020-03-03 10:02:20.509 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-03 10:02:20.509 DTC Client socket (1) | Connect event error. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2020-03-03 10:02:21.509 * DTC Client socket (1) | CloseSocket call. | 2020-03-03 10:02:21.509 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-03 10:02:21.509 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-03 10:02:21.509 DTC Client socket (1) | Closed. | 2020-03-03 10:02:21.509 DTC Client socket (0) | CloseSocket call. | 2020-03-03 10:02:21.523 Rithmic Trading | Disconnected. | 2020-03-03 10:02:21.523 To manage the transfer from my former CQG datafeed to Rithmic I subscribed to The Sierra Chart Exchange Data Feed which is free for a month and this sub has been cancelled saturday because I didn't pay the fee as I needn't the service any more. I wonder if there is a link between the two events. Thanks for your help Regards Olivier |