Support Board
Date/Time: Fri, 19 Sep 2025 11:47:48 +0000
no symbols with CTS
View Count: 1095
| [2019-02-28 19:20:23] |
| User354816 - Posts: 21 |
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Hello, I have just started a TopstepTrader combine and got the credentials to connect to CTS. the connection works but there are no symbols available and the following error is shown: see files. I have send this to CTS support and the answer was: We looked over your setup and you are correctly permissioned to access Sierra Chart and we see you are setup correctly by TopStep to access markets. We do see that there are some errors thrown when you are logged in. You would need to reach out to Sierra Chart support to troubleshoot the issue. Thank you, CTS Support support@ctsfutures.com www.ctsfutures.com Thank you for your help ! best regards Hauke |
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| [2019-02-28 20:45:49] |
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You will now be able to get the symbols. Go to File >> Find Symbol and open a chart through that window and make sure you are using the correct symbol. If you have any market data authorization issue, contact Top Step Trader for further help. But really they should have put you on Rithmic because users have had problems with the CTS simulation server recently. And just for the record we have our own Trade Simulation service: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-28 20:46:47
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