Support Board
Date/Time: Sun, 02 Nov 2025 20:42:55 +0000
Data not downloading after outage
View Count: 636
| [2018-12-23 21:32:47] |
| User49270 - Posts: 48 |
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Hi, my charts are stuck saying Waiting to download historical data or downloading historical data and wll not finish. Some symbols are not even showing a chart at all. All was working fine before the outage. Thanks
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| [2018-12-23 23:05:17] |
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This is not related to the website outage. There is no technical connection between the two. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Go to the chart which is completely blank and follow the instructions below: ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-23 23:11:25
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