Support Board

Date/Time: Mon, 06 May 2024 13:27:47 +0000

Post From: Data not downloading after outage

[2018-12-23 23:05:17] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not related to the website outage. There is no technical connection between the two. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Go to the chart which is completely blank and follow the instructions below: ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-23 23:11:25