Support Board
Date/Time: Sun, 11 May 2025 21:13:21 +0000
SC Not Sending Order to IB TWS
View Count: 972
| [2018-01-04 16:21:28] |
| User41727 - Posts: 124 |
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Attempting to place an order for certain stock symbols via the chart trader does not result in any order turning up on TWS. Does not happen with all symbols. I can reproduce this with INTC, but orders are, for instance, transmitted correctly for AMD. I was also able to execute the desired orders for INTC directly via TWS without any problems. SC version: 1674 + 1681 TWS: 696.2a, 2018-01-02 |
| [2018-01-04 19:36:43] |
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This is because you need to use the symbol format which includes both the exchange and primary exchange: Interactive Brokers Symbols: Stock Format Here are the instructions to change the symbol of the chart: Changing the Symbol of a Chart The bigger problem though is the fact that TWS is not even rejecting the order submission. It just simply does nothing. Quite ridiculous. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-04 19:37:56
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| [2018-01-04 21:03:11] |
| User41727 - Posts: 124 |
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In this case it works with "INTC-STK-SMART". I have also looked at the contracts which the TWS API returns for symbol="INTC" with secType="STK", currency="USD" and exchange="SMART". It only returns one with primaryExchange="NASDAQ", so it should not be necessary to specify that explicitly. Furthermore, AMD does the same, but it works with only the symbol given in SC. |
| [2018-01-04 21:35:20] |
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Makes no sense at all why using "INTC-STK-SMART" would make any difference. This is the error that we receive: Symbol Error - INTC-STK-SMART is unknown, unavailable, or improperly formatted. The contract description specified for INTC is ambiguous. | 2018-01-04 16:34:08 The issue might be related to the currency: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#DefaultCurrencyCodeForStocksAndSMARTExchange If it is not related to the currency, then use the primary exchange. If you have any further questions it does not help to ask us about this since we do not know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-04 21:35:44
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