Support Board
Date/Time: Mon, 12 May 2025 12:04:55 +0000
Continuous futures chart delayed or not updated
View Count: 709
| [2017-03-03 14:13:20] |
| User747368 - Posts: 18 |
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When opening chartbook containing continuous futures chart, updating of chart is delayed or does not occur. Following is message log for attempt to open 4 chartbook, each containing a different continuous futures contract. Any insight would be greatly appreciated. Software version: 1518 | 2017-03-03 08:45:50 Uses New Spreadsheets | 2017-03-03 08:45:50 Usage end date: 2017-06-26 | 2017-03-03 08:45:50 Enabled for: Advanced Features. | 2017-03-03 08:45:50 Enabled for: Sierra Chart Historical Data Service. | 2017-03-03 08:45:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-03 08:45:50 Current selected Data/Trading service: SC Data - All Services | 2017-03-03 08:45:50 Chart Update Interval: 1000 | 2017-03-03 08:45:50 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-03 08:45:50 2017-03-03 08:45:49 Local computer time | 2017-03-03 08:45:50 2017-03-03 13:45:49 Local computer time in UTC | 2017-03-03 08:45:50 2017-03-03 08:45:49 Local computer time in SC Time Zone | 2017-03-03 08:45:50 2017-03-03 13:45:35 Server time in UTC | 2017-03-03 08:45:50 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-03-03 08:45:50 Program path: E:\SierraChart\ | 2017-03-03 08:45:50 Data Files path: E:\SierraChart\Data\ | 2017-03-03 08:45:50 OS Version Number: 6.1 | 2017-03-03 08:45:50 Locale Setting: C | 2017-03-03 08:45:50 DYH17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | Performing historical Daily data download for symbol DYH08 starting at last date in file. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | Performing historical Daily data download for symbol DYH17 starting at last date in file. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2017-03-03 08:46:06 DYH17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 DYH17 [CBV] Weekly #2 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:46:06 DYH17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2017-03-03 08:46:06 NGJ17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 NGJ17 [CBV] Daily #1 | Performing historical Daily data download for symbol NGJ17 starting at last date in file. | 2017-03-03 08:46:06 NGJ17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 3, | 2017-03-03 08:46:06 NGJ17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 NGJ17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 3, | 2017-03-03 08:46:06 ZOK17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 ZOK17 [CBV] Daily #1 | Performing historical Daily data download for symbol ZOK17 starting at last date in file. | 2017-03-03 08:46:06 ZOK17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 4, | 2017-03-03 08:46:06 ZOK17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 ZOK17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 4, | 2017-03-03 08:46:06 PAM17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 PAM17 [CBV] Daily #1 | Performing historical Daily data download for symbol PAM17 starting at last date in file. | 2017-03-03 08:46:06 PAM17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 5, | 2017-03-03 08:46:06 PAM17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 PAM17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 5, | 2017-03-03 08:46:06 HD Request # 2 | Downloading Historical Daily chart data for DYH08. Starting date: 2008-03-19. Service: eurex | 2017-03-03 08:46:06 HD Request # 2 | Requesting historical Daily data for DYH08 starting at 2008-03-18 | 2017-03-03 08:46:06 HTTP connection to ds01.ddfplus.com:80 (4) | Creating socket. | 2017-03-03 08:46:06 HD Request # 2 | Receiving historical Daily data for DYH08 starting at 2008-03-19 | 2017-03-03 08:46:09 HD Request # 2 | Writing historical Daily data to the file DYH08.dly | 2017-03-03 08:46:09 HD Request # 2 | Received 3 records from 2008-03-19 00:00:00 to 2008-03-20 00:00:00 (2.0 days) and wrote 2 records for DYH08 | 2017-03-03 08:46:09 HD Request # 2 | Daily download COMPLETE for DYH08. Completion time: 0s. Unique request ID: 1 | 2017-03-03 08:46:09 Removed historical data download ID 1 | 2017-03-03 08:46:09 HD Request # 3 | Downloading Historical Daily chart data for DYH17. Starting date: 2017-02-28. Service: eurex | 2017-03-03 08:46:09 HD Request # 3 | Requesting historical Daily data for DYH17 starting at 2017-02-27 | 2017-03-03 08:46:09 HTTP connection to ds01.ddfplus.com:80 (4) | Socket gracefully closed by remote side. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Received socket Close event | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Adding bytes from final send buffer from buffered socket: 440 | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Initiating close of socket by core. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (5) | Creating socket. | 2017-03-03 08:47:14 HD Request # 3 | Error downloading historical Daily data for DYH17. The download timed out. | 2017-03-03 08:47:39 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DYH17 | 2017-03-03 08:47:39 HD Request # 3 | Daily download COMPLETE for DYH17. Completion time: 1m 30s. Unique request ID: 2 | 2017-03-03 08:47:39 Removed historical data download ID 2 | 2017-03-03 08:47:39 HD Request # 4 | Downloading Historical Daily chart data for NGJ17. Starting date: 2017-02-28. Service: scdataallservices | 2017-03-03 08:47:39 HD Request # 4 | Requesting historical Daily data for NGJ17 starting at 2017-02-27 | 2017-03-03 08:47:39 DYH17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:47:39 DYH17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:47:39 DYH17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:47:40 DYH17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:47:40 DYH17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:47:40 DYH17 [CBV] Weekly #2 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:47:40 DYH17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:47:41 DYH17 [CBV] Daily #1 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:47:41 SC Data - All Services | Starting real-time market data updates for: DYH17. ID: 2 | 2017-03-03 08:47:41 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYH17 | 2017-03-03 08:47:41 SC Data - All Services | Requesting security definition data for: DYH17. ID: 2 | 2017-03-03 08:47:41 HTTP connection to ds01.ddfplus.com:80 (5) | Socket gracefully closed by remote side. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Received socket Close event | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Adding bytes from final send buffer from buffered socket: 440 | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Initiating close of socket by core. | 2017-03-03 08:48:14 HD Request # 4 | Error downloading historical Daily data for NGJ17. HTTP error when downloading from SC Historical Data service | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. | 2017-03-03 08:48:14 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGJ17 | 2017-03-03 08:48:14 HD Request # 4 | Daily download COMPLETE for NGJ17. Completion time: 35s. Unique request ID: 3 | 2017-03-03 08:48:14 Removed historical data download ID 3 | 2017-03-03 08:48:14 HD Request # 5 | Downloading Historical Daily chart data for ZOK17. Starting date: 2017-02-28. Service: scdataallservices | 2017-03-03 08:48:14 HD Request # 5 | Requesting historical Daily data for ZOK17 starting at 2017-02-27 | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (7) | Creating socket. | 2017-03-03 08:48:14 HD Request # 5 | Receiving historical Daily data for ZOK17 starting at 2017-02-28 | 2017-03-03 08:48:14 HD Request # 5 | Writing historical Daily data to the file ZOK17.dly | 2017-03-03 08:48:14 HD Request # 5 | Received 5 records from 2017-02-28 00:00:00 to 2017-03-03 00:00:00 (4.0 days) and wrote 4 records for ZOK17 | 2017-03-03 08:48:14 HD Request # 5 | Daily download COMPLETE for ZOK17. Completion time: 0s. Unique request ID: 4 | 2017-03-03 08:48:14 Removed historical data download ID 4 | 2017-03-03 08:48:14 HD Request # 6 | Downloading Historical Daily chart data for PAM17. Starting date: 2017-02-28. Service: scdataallservices | 2017-03-03 08:48:14 HD Request # 6 | Requesting historical Daily data for PAM17 starting at 2017-02-27 | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (7) | Initiating close of socket by core. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (7) | Shutdown started. Waiting for graceful close. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-03-03 08:48:15 HTTP connection to ds01.ddfplus.com:80 (7) | Socket gracefully closed by remote side. | 2017-03-03 08:48:15 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. | 2017-03-03 08:48:15 NGJ17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:15 NGJ17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:15 NGJ17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:19 NGJ17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:19 ZOK17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:19 ZOK17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:19 ZOK17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:19 ZOK17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:19 NGJ17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:19 NGJ17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:29 ZOK17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:29 ZOK17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:29 SC Data - All Services | Starting real-time market data updates for: NGJ17. ID: 3 | 2017-03-03 08:48:35 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NGJ17 | 2017-03-03 08:48:35 SC Data - All Services | Requesting security definition data for: NGJ17. ID: 3 | 2017-03-03 08:48:35 SC Data - All Services | Starting real-time market data updates for: ZOK17. ID: 4 | 2017-03-03 08:48:35 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZOK17 | 2017-03-03 08:48:35 SC Data - All Services | Requesting security definition data for: ZOK17. ID: 4 | 2017-03-03 08:48:35 HTTP connection to ds01.ddfplus.com:80 (8) | Socket gracefully closed by remote side. | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Received socket Close event | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Adding bytes from final send buffer from buffered socket: 440 | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Initiating close of socket by core. | 2017-03-03 08:49:14 HD Request # 6 | Error downloading historical Daily data for PAM17. HTTP error when downloading from SC Historical Data service | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Closed. | 2017-03-03 08:49:14 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for PAM17 | 2017-03-03 08:49:14 HD Request # 6 | Daily download COMPLETE for PAM17. Completion time: 1m. Unique request ID: 5 | 2017-03-03 08:49:14 Removed historical data download ID 5 | 2017-03-03 08:49:14 PAM17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:49:15 PAM17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:49:15 PAM17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:49:15 PAM17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:49:15 PAM17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:49:16 PAM17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:49:16 SC Data - All Services | Starting real-time market data updates for: PAM17. ID: 5 | 2017-03-03 08:49:18 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: PAM17 | 2017-03-03 08:49:18 SC Data - All Services | Requesting security definition data for: PAM17. ID: 5 | 2017-03-03 08:49:18 |
| [2017-03-03 14:20:14] |
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We want you to update Sierra Chart to the current version following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-03 14:20:26
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| [2017-03-03 14:29:14] |
| User747368 - Posts: 18 |
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Failed to download update Reading Internal Order ID file. | 2017-03-03 09:24:35 Reading Trade Orders file. | 2017-03-03 09:24:35 Reading Trade Positions file. | 2017-03-03 09:24:35 Software version: 1518 | 2017-03-03 09:24:35 Uses New Spreadsheets | 2017-03-03 09:24:35 Usage end date: 2017-06-26 | 2017-03-03 09:24:35 Enabled for: Advanced Features. | 2017-03-03 09:24:35 Enabled for: Sierra Chart Historical Data Service. | 2017-03-03 09:24:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-03 09:24:35 Current selected Data/Trading service: SC Data - All Services | 2017-03-03 09:24:35 Chart Update Interval: 1000 | 2017-03-03 09:24:35 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-03 09:24:35 2017-03-03 09:24:38 Local computer time | 2017-03-03 09:24:35 2017-03-03 14:24:38 Local computer time in UTC | 2017-03-03 09:24:35 2017-03-03 09:24:38 Local computer time in SC Time Zone | 2017-03-03 09:24:35 2017-03-03 14:24:40 Server time in UTC | 2017-03-03 09:24:35 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-03-03 09:24:35 Program path: E:\SierraChart\ | 2017-03-03 09:24:35 Data Files path: E:\SierraChart\Data\ | 2017-03-03 09:24:35 OS Version Number: 6.1 | 2017-03-03 09:24:35 Locale Setting: C | 2017-03-03 09:24:35 Created the DTC Protocol server. | 2017-03-03 09:24:35 DTC Protocol Server listening on port 11099. | 2017-03-03 09:24:35 Created the DTC Protocol historical data server. | 2017-03-03 09:24:35 HD Server Manager | Listening on port 11098 | 2017-03-03 09:24:35 Checking for new symbol settings for service code scdataallservices | 2017-03-03 09:24:35 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-03-03 09:24:35 Symbol settings are up-to-date for scdataallservices | 2017-03-03 09:24:43 SC Data - All Services | Connected to data server. | 2017-03-03 09:24:43 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-03-03 09:24:49 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-03-03 09:24:49 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-03-03 09:24:49 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 09:24:49 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-03-03 09:24:49 A request for the latest software update has been made. | 2017-03-03 09:25:02 * HTTP connection to www.sierrachart.com:80 (4) | Creating socket. | 2017-03-03 09:25:02 The update is being downloaded in the background. When it is complete, you will be prompted. | 2017-03-03 09:25:02 * HTTP connection to www.sierrachart.com:80 (4) | Socket gracefully closed by remote side. | 2017-03-03 09:25:23 HTTP connection to www.sierrachart.com:80 (4) | Received socket Close event | 2017-03-03 09:25:23 HTTP connection to www.sierrachart.com:80 (4) | Adding bytes from final send buffer from buffered socket: 252 | 2017-03-03 09:25:23 HTTP connection to www.sierrachart.com:80 (4) | Initiating close of socket by core. | 2017-03-03 09:25:23 Failed to download software update due to an error. Request ID: 1. | 2017-03-03 09:25:23 * HTTP connection to www.sierrachart.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 09:25:23 HTTP connection to www.sierrachart.com:80 (4) | Closed. | 2017-03-03 09:25:23 |
| [2017-03-03 19:32:29] |
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Not sure why this is happening, but it looks like there is some communication problem your computer is having to the Sierra Chart Web server. Download Sierra Chart from this page: Software Download Install it into this folder: E:\SierraChart\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-04 15:10:50] |
| User747368 - Posts: 18 |
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I was able to load current software version per your instructions. Unfortunately it didn't solve problem. You mentioned that it appeared to be a "communication problem" with my computer, so I disabled avast antivirus while loading charts. Now it works. Must have been an update with avast that caused issue. Weird behavior because forex charts and some continuous futures charts would load fine, while others would get hung-up. Will just disable avast for now when loading future charts. Thanks for your help, have a great weekend!
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| [2017-03-05 00:32:51] |
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Yes this explains it. We were wondering if our conclusion was correct. But now that you have explained this, and we consider what we saw in the Message Log again, it does make sense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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