Support Board
Date/Time: Mon, 12 May 2025 13:23:02 +0000
Post From: Continuous futures chart delayed or not updated
| [2017-03-03 14:13:20] |
| User747368 - Posts: 18 |
|
When opening chartbook containing continuous futures chart, updating of chart is delayed or does not occur. Following is message log for attempt to open 4 chartbook, each containing a different continuous futures contract. Any insight would be greatly appreciated. Software version: 1518 | 2017-03-03 08:45:50 Uses New Spreadsheets | 2017-03-03 08:45:50 Usage end date: 2017-06-26 | 2017-03-03 08:45:50 Enabled for: Advanced Features. | 2017-03-03 08:45:50 Enabled for: Sierra Chart Historical Data Service. | 2017-03-03 08:45:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-03 08:45:50 Current selected Data/Trading service: SC Data - All Services | 2017-03-03 08:45:50 Chart Update Interval: 1000 | 2017-03-03 08:45:50 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-03 08:45:50 2017-03-03 08:45:49 Local computer time | 2017-03-03 08:45:50 2017-03-03 13:45:49 Local computer time in UTC | 2017-03-03 08:45:50 2017-03-03 08:45:49 Local computer time in SC Time Zone | 2017-03-03 08:45:50 2017-03-03 13:45:35 Server time in UTC | 2017-03-03 08:45:50 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-03-03 08:45:50 Program path: E:\SierraChart\ | 2017-03-03 08:45:50 Data Files path: E:\SierraChart\Data\ | 2017-03-03 08:45:50 OS Version Number: 6.1 | 2017-03-03 08:45:50 Locale Setting: C | 2017-03-03 08:45:50 DYH17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | Performing historical Daily data download for symbol DYH08 starting at last date in file. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | Performing historical Daily data download for symbol DYH17 starting at last date in file. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:46:06 DYH17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2017-03-03 08:46:06 DYH17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 DYH17 [CBV] Weekly #2 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:46:06 DYH17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2017-03-03 08:46:06 NGJ17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 NGJ17 [CBV] Daily #1 | Performing historical Daily data download for symbol NGJ17 starting at last date in file. | 2017-03-03 08:46:06 NGJ17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 3, | 2017-03-03 08:46:06 NGJ17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 NGJ17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 3, | 2017-03-03 08:46:06 ZOK17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 ZOK17 [CBV] Daily #1 | Performing historical Daily data download for symbol ZOK17 starting at last date in file. | 2017-03-03 08:46:06 ZOK17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 4, | 2017-03-03 08:46:06 ZOK17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 ZOK17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 4, | 2017-03-03 08:46:06 PAM17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:46:06 PAM17 [CBV] Daily #1 | Performing historical Daily data download for symbol PAM17 starting at last date in file. | 2017-03-03 08:46:06 PAM17 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 5, | 2017-03-03 08:46:06 PAM17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:46:06 PAM17 [CBV] Weekly #2 | Waiting for historical downloads to complete with the IDs: 5, | 2017-03-03 08:46:06 HD Request # 2 | Downloading Historical Daily chart data for DYH08. Starting date: 2008-03-19. Service: eurex | 2017-03-03 08:46:06 HD Request # 2 | Requesting historical Daily data for DYH08 starting at 2008-03-18 | 2017-03-03 08:46:06 HTTP connection to ds01.ddfplus.com:80 (4) | Creating socket. | 2017-03-03 08:46:06 HD Request # 2 | Receiving historical Daily data for DYH08 starting at 2008-03-19 | 2017-03-03 08:46:09 HD Request # 2 | Writing historical Daily data to the file DYH08.dly | 2017-03-03 08:46:09 HD Request # 2 | Received 3 records from 2008-03-19 00:00:00 to 2008-03-20 00:00:00 (2.0 days) and wrote 2 records for DYH08 | 2017-03-03 08:46:09 HD Request # 2 | Daily download COMPLETE for DYH08. Completion time: 0s. Unique request ID: 1 | 2017-03-03 08:46:09 Removed historical data download ID 1 | 2017-03-03 08:46:09 HD Request # 3 | Downloading Historical Daily chart data for DYH17. Starting date: 2017-02-28. Service: eurex | 2017-03-03 08:46:09 HD Request # 3 | Requesting historical Daily data for DYH17 starting at 2017-02-27 | 2017-03-03 08:46:09 HTTP connection to ds01.ddfplus.com:80 (4) | Socket gracefully closed by remote side. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Received socket Close event | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Adding bytes from final send buffer from buffered socket: 440 | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Initiating close of socket by core. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. | 2017-03-03 08:47:14 HTTP connection to ds01.ddfplus.com:80 (5) | Creating socket. | 2017-03-03 08:47:14 HD Request # 3 | Error downloading historical Daily data for DYH17. The download timed out. | 2017-03-03 08:47:39 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DYH17 | 2017-03-03 08:47:39 HD Request # 3 | Daily download COMPLETE for DYH17. Completion time: 1m 30s. Unique request ID: 2 | 2017-03-03 08:47:39 Removed historical data download ID 2 | 2017-03-03 08:47:39 HD Request # 4 | Downloading Historical Daily chart data for NGJ17. Starting date: 2017-02-28. Service: scdataallservices | 2017-03-03 08:47:39 HD Request # 4 | Requesting historical Daily data for NGJ17 starting at 2017-02-27 | 2017-03-03 08:47:39 DYH17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:47:39 DYH17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:47:39 DYH17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:47:40 DYH17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:47:40 DYH17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:47:40 DYH17 [CBV] Weekly #2 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:47:40 DYH17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:47:41 DYH17 [CBV] Daily #1 | File DYH08.dly has a volume of 0 at 2008-03-20. | 2017-03-03 08:47:41 SC Data - All Services | Starting real-time market data updates for: DYH17. ID: 2 | 2017-03-03 08:47:41 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYH17 | 2017-03-03 08:47:41 SC Data - All Services | Requesting security definition data for: DYH17. ID: 2 | 2017-03-03 08:47:41 HTTP connection to ds01.ddfplus.com:80 (5) | Socket gracefully closed by remote side. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Received socket Close event | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Adding bytes from final send buffer from buffered socket: 440 | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Initiating close of socket by core. | 2017-03-03 08:48:14 HD Request # 4 | Error downloading historical Daily data for NGJ17. HTTP error when downloading from SC Historical Data service | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. | 2017-03-03 08:48:14 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGJ17 | 2017-03-03 08:48:14 HD Request # 4 | Daily download COMPLETE for NGJ17. Completion time: 35s. Unique request ID: 3 | 2017-03-03 08:48:14 Removed historical data download ID 3 | 2017-03-03 08:48:14 HD Request # 5 | Downloading Historical Daily chart data for ZOK17. Starting date: 2017-02-28. Service: scdataallservices | 2017-03-03 08:48:14 HD Request # 5 | Requesting historical Daily data for ZOK17 starting at 2017-02-27 | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (7) | Creating socket. | 2017-03-03 08:48:14 HD Request # 5 | Receiving historical Daily data for ZOK17 starting at 2017-02-28 | 2017-03-03 08:48:14 HD Request # 5 | Writing historical Daily data to the file ZOK17.dly | 2017-03-03 08:48:14 HD Request # 5 | Received 5 records from 2017-02-28 00:00:00 to 2017-03-03 00:00:00 (4.0 days) and wrote 4 records for ZOK17 | 2017-03-03 08:48:14 HD Request # 5 | Daily download COMPLETE for ZOK17. Completion time: 0s. Unique request ID: 4 | 2017-03-03 08:48:14 Removed historical data download ID 4 | 2017-03-03 08:48:14 HD Request # 6 | Downloading Historical Daily chart data for PAM17. Starting date: 2017-02-28. Service: scdataallservices | 2017-03-03 08:48:14 HD Request # 6 | Requesting historical Daily data for PAM17 starting at 2017-02-27 | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (7) | Initiating close of socket by core. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (7) | Shutdown started. Waiting for graceful close. | 2017-03-03 08:48:14 HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-03-03 08:48:15 HTTP connection to ds01.ddfplus.com:80 (7) | Socket gracefully closed by remote side. | 2017-03-03 08:48:15 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. | 2017-03-03 08:48:15 NGJ17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:15 NGJ17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:15 NGJ17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:19 NGJ17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:19 ZOK17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:19 ZOK17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:19 ZOK17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:48:19 ZOK17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:19 NGJ17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:19 NGJ17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:29 ZOK17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:48:29 ZOK17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:48:29 SC Data - All Services | Starting real-time market data updates for: NGJ17. ID: 3 | 2017-03-03 08:48:35 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NGJ17 | 2017-03-03 08:48:35 SC Data - All Services | Requesting security definition data for: NGJ17. ID: 3 | 2017-03-03 08:48:35 SC Data - All Services | Starting real-time market data updates for: ZOK17. ID: 4 | 2017-03-03 08:48:35 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZOK17 | 2017-03-03 08:48:35 SC Data - All Services | Requesting security definition data for: ZOK17. ID: 4 | 2017-03-03 08:48:35 HTTP connection to ds01.ddfplus.com:80 (8) | Socket gracefully closed by remote side. | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Received socket Close event | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Adding bytes from final send buffer from buffered socket: 440 | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Initiating close of socket by core. | 2017-03-03 08:49:14 HD Request # 6 | Error downloading historical Daily data for PAM17. HTTP error when downloading from SC Historical Data service | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-03 08:49:14 HTTP connection to ds01.ddfplus.com:80 (8) | Closed. | 2017-03-03 08:49:14 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for PAM17 | 2017-03-03 08:49:14 HD Request # 6 | Daily download COMPLETE for PAM17. Completion time: 1m. Unique request ID: 5 | 2017-03-03 08:49:14 Removed historical data download ID 5 | 2017-03-03 08:49:14 PAM17 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:49:15 PAM17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:49:15 PAM17 [CBV] Weekly #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-03-03 08:49:15 PAM17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:49:15 PAM17 [CBV] Daily #1 | Reloading chart. | 2017-03-03 08:49:16 PAM17 [CBV] Weekly #2 | Reloading chart. | 2017-03-03 08:49:16 SC Data - All Services | Starting real-time market data updates for: PAM17. ID: 5 | 2017-03-03 08:49:18 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: PAM17 | 2017-03-03 08:49:18 SC Data - All Services | Requesting security definition data for: PAM17. ID: 5 | 2017-03-03 08:49:18 |