Support Board
Date/Time: Sat, 10 May 2025 17:16:37 +0000
Issue with SierraChart on Windows 10 and RDP
View Count: 1124
| [2016-02-15 07:18:23] |
| BrMa - Posts: 80 |
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Dear ladies and gentlemen, last weekend I upgraded my Trading-Virtual Machine (running on ESX 5.5) from Windows 7 to Windows 10. So far there where no issues with the upgrade itself but I do have issues with the speed of scrolling charts and drawing within charts in SierraChart. Just as an additional information: I'm running the virtual machine in a local network with a 1 GBit connection. I'm aware that you will recommend not running SierraChart on a virtual machine - however, as it worked flawlessly using Windows 7 and RDP, I'd like to ask you for supporting me to resolve this issue. Here are some steps I've taken so far to narrow down the issue: - First I thought the issue is because of using RDP - so I used the drawing software "Paint" coming along with Windows to just check if drawing is generally slow. To my surprise it's not - drawing there works like a charm. - Second step was to check RDP-Performance on drawing with complex animations within Powerpoint and watching Videos - both worked fine as well without any issues - That's why I stepped further and noted that there are two processes consuming close to 100% of processing power over all the time: .NET Runtime Optimization Service and SierraChart itself - just by running the datafeed - nothing else... Do you have any idea on how I can reduce the CPU consumption and maybe thereby increase the drawing speed of SierraChart again? Thank you very much in advance! Regards, Markus |
| [2016-02-15 08:16:59] |
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After opening the Chartbooks, close them with File >> Close Chartbooks. Do you still notice CPU usage is high after this? Refer to help topic 30: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-15 08:21:36] |
| BrMa - Posts: 80 |
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Thank you for the fast reply! If I close all Chartbooks using File >> Close Chartbooks the CPU utilization is down to 1% in average... with peaks to 3-4%. |
| [2016-02-15 09:20:01] |
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Can you give us more information. For example, if you just open a chart with no studies and that is the only chart visible, what is the CPU usage then? We also need to have an understanding of how many cores are available. This is explained in help topic 30.37 here: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.37 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-15 10:34:51] |
| BrMa - Posts: 80 |
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There is only one core available (configured in the virtual machine) - however: I doubt is has something to do with the cores as the issue came up with the upgrade from Windows 7 to 10. Additionally my latest findings show, that it works out very well with RDP-connections in lower resolutions but not with the 4k im currently using. I am aware this goes beyond SierraChart in special but do you have any idea how I can make SierraChart run using 4k with the same performance as I had using Win7 (of course also with RDP and 4k) and/or using Win10 with RDP and resolutions lower 4k? Thanks a lot in advance! Cheers, Markus |
| [2016-02-15 10:41:31] |
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No, we have no suggestions. These are all operating system level questions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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