Support Board
Date/Time: Mon, 05 Oct 2026 07:35:42 +0000
Software unusable. Massive problems.
View Count: 37
| [2026-10-05 04:49:41] |
| User761363 - Posts: 5 |
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Hello, I am experiencing numerous issues with the platform. I encounter display glitches, unresponsive windows, price discrepancies between the data and the chart candles, and occasional screen freezing. My software is up to date; I am running the 64-bit version (2956). I use only a single chartbook and a single asset. I'm using Interactive Brokers with Denali. It is not an internet connection issue. Sometimes it works fine for several days, but then problems arise. Right now, I am facing issues almost every day, and I can no longer trade under these conditions right now. It's very problematic. Any assistance is welcome. Attached is an example of studies settings.. which is totally empty. Indicators have disappeared. Thank you. Date Time Of Last Edit: 2026-10-05 07:07:57
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 studies.png / V - Attached On 2026-10-05 07:07:36 UTC - Size: 20.75 KB - 4 views |
| [2026-10-05 07:28:21] |
| Sierra_Chart Engineering - Posts: 25058 |
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Regarding the attachment showing the studies window, we do not think we have ever seen that before but that would be an operating system level problem. To solve that, you will need to restart your computer. Or sign out of the Windows account and sign back in. Although we are quite familiar with problems like that, but we do not think we have seen anything quite like that but maybe. In general, it is certainly an operating system level problem. This is one reason out of many we are moving away from these Microsoft dialog windows . That is an old Microsoft dialog type window. These are the new windows that are replacing it: Settings Windows Interface: New Chart Settings Window And for the other issues , refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart For this: , price discrepancies between the data and the chart candles
Refer to:Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-05 07:33:10
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