Support Board
Date/Time: Sun, 15 Nov 2026 14:16:46 +0000
i still having same daley i report last week in all stocks , all
View Count: 591
| [2026-09-28 20:36:09] |
| User406746 - Posts: 16 |
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2026-09-28 15:05:39.364 | No download requests in the queue to start downloads for. 2026-09-28 15:05:39.473 | Socket (3) | Socket gracefully closed by remote side. 2026-09-28 15:05:39.473 | Socket (3) | Closed. 2026-09-28 15:05:50.153 | CBAT 1 Min #1 | Reloading chart. 2026-09-28 15:05:50.207 | CBAT 1 Min #1 | Chart data loading complete. 2026-09-28 15:07:28.342 | The message log has been sent to support. * the hour show me on the top of graphic say 14:45 but its real time is 15:11 |
 Captura de pantalla 2026-09-28 210852.png / V - Attached On 2026-09-28 20:36:03 UTC - Size: 64.52 KB - 79 views |
| [2026-09-28 20:38:41] |
| John - SC Support - Posts: 48527 |
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You do not have any exchanges active with our Denali Exchange Data Feed in order to get the real-time data, including U.S. Equities. You have never had any exchanges active in order to get real-time data from us, so nothing has changed with your system with this regard. We have three different exchange options available for U.S. Equities, depending on what you want. Refer to the following: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes Denali Exchange Data Feed: U.S. Equities Consolidated Tape with NASDAQ TotalView US Stock/Equities Consolidated Tape Data Feed To setup these exchange options, follow the instructions here: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* Or, if you want to get your data from Interactive Brokers, then you need to enter the symbol as the fully qualified symbol for Interactive Brokers. Refer to the following: Interactive Brokers Symbols: Stock Format When you enter the symbol as just the standard ticker, then this means you want to get the data from our "U.S. Equities Consolidated Tape". Which is delayed since you do not have the exchange active with us. --- Last week when you reported a problem, we asked you for your Message Log, but we did not receive any response back. We also told you that you need to post in our Support Board in order to get the fastest response. You posted this again in our Account Support Tickets, and we moved it to the Support Board. And finally, when you add additional responses to your original post, that moves the post to the newest. We first do a triage to answer any urgent issues, then we work from oldest to newest. When you keep adding new responses, that makes your post the newest one so it takes us longer to get to it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-29 14:25:02
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| [2026-09-29 15:22:50] |
| User406746 - Posts: 16 |
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Hi , i can´t fix this , i spend many days and a lot time to get real time data i need to pay more i have 46 plan here and interactive broker is that enough or not? |
| [2026-09-29 15:48:17] |
| John - SC Support - Posts: 48527 |
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Do you want your data from Interactive Brokers or from us?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-29 22:13:18] |
| User406746 - Posts: 16 |
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i want the data from interactive broker, also i paid the level 2 data there to trading here, but really i´m getting boried to try and try and don´t give me the right to fix it. what is happending to me is one thing happend to many people. Why don´t give a really good video how to fix it, than old small respond by forum? its a waste of time to have one person here making a just one qestion and respond by day, could pass two week and don´t have it right = waste of time for you and for us. i don´t know if do you enjoy it. but for me make this software less interest. I want the data and trade from interactive broker here , data from interactive and data for level 2 too for tape and sales too, pero realtime Date Time Of Last Edit: 2026-09-30 06:51:47
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| [2026-09-30 06:51:33] |
| Sierra_Chart Engineering - Posts: 25426 |
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We do not provide help with or support Interactive Brokers US stock data. You need to use the US Equities Consolidated Data Feed documented here: US Stock/Equities Consolidated Tape Data Feed Which provides market depth data through NASDAQ Totalview. You just need to complete the agreements and pay the exchange fee. We can help you get this set up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-30 06:52:20
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| [2026-09-30 08:45:12] |
| User406746 - Posts: 16 |
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Good morning , looking this log do you see something that help me to use the charts and level 2 realtime, Thank 2026-09-30 04:42:21.473 | Interactive Brokers | Connecting to 127.0.0.1:7496 2026-09-30 04:42:21.473 | IB TWS socket (1) | Creating socket. 2026-09-30 04:42:21.473 | IB TWS socket (1) | New receive buffer size: 0 2026-09-30 04:42:21.473 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2026-09-30 04:42:21.994 | Interactive Brokers | Sending API sign: API 2026-09-30 04:42:21.994 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2026-09-30 04:42:22.039 | Interactive Brokers | TWS server version: 176 2026-09-30 04:42:22.039 | Interactive Brokers | TWS time: 20260930 10:42:21 CET 2026-09-30 04:42:22.303 | Interactive Brokers | Connected. Sending Start API command. 2026-09-30 04:42:22.303 | Interactive Brokers | Waiting for account information. 2026-09-30 04:42:22.310 | Interactive Brokers | Next valid order ID: 1 2026-09-30 04:42:22.310 | IB Account information received. 2026-09-30 04:42:22.310 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2026-09-30 04:42:22.310 | Interactive Brokers | Connected to Live account. 2026-09-30 04:42:22.310 | Interactive Brokers | Trade Account: U9673. Index: 0 2026-09-30 04:42:22.316 | Updated verified funded futures trading account ending date to: 2026-10-30 08:42:22 2026-09-30 04:42:22.316 | Interactive Brokers | Connection to server complete. 2026-09-30 04:42:22.318 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-09-30 04:42:22.321 | Updated verified funded futures trading account ending date to: 2026-10-30 08:42:22 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:hfarm. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:jfarm. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:eufarm. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:usfuture. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:usopt.nj. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:cashfarm. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:usfarm. IB Error Code: 2104. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos HMDS funciona correctamente:euhmds. IB Error Code: 2106. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos HMDS funciona correctamente:fundfarm. IB Error Code: 2106. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n al centro de datos HMDS funciona correctamente:ushmds. IB Error Code: 2106. Request ID: -1. 2026-09-30 04:42:22.322 | Message from IB: La conexi\u00f3n de la granja de datos "sec-def" funciona correctamente:secdefil. IB Error Code: 2158. Request ID: -1. 2026-09-30 04:42:22.322 | Interactive Brokers | Next valid order ID: 1 | Number times message added: 1 2026-09-30 04:42:22.584 | Interactive Brokers | Requesting updates for trade account: U967* 2026-09-30 04:42:22.584 | Interactive Brokers | Requesting Trade Positions updates. 2026-09-30 04:42:22.687 | Interactive Brokers | Received Trade Positions download end message 2026-09-30 04:42:22.687 | Interactive Brokers | Begin Trade Positions processing. 2026-09-30 04:42:22.687 | Interactive Brokers | Received Trade Positions. Performing final processing. 2026-09-30 04:42:25.318 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\good DOM Chartbook.cht 2026-09-30 04:42:25.318 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2026-09-30 04:42:42.332 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-09-30 04:42:42.945 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-10-26"}. Success=true |
| [2026-09-30 14:02:52] |
| SC Support - Posts: 2110 |
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Hi User406746, one solution is just to activate Real-time US Equities Data with Market Depth included via the Nasdaq TotalView Feed at Sierra Chart (Denali) To move in that direction please re-complete the Market Data Agreements for the Nasdaq TotalView Data Feed, you can do this via #2 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliNASDAQ *You might wait to activate real-time data until the 1st of October, so you are not paying a full exchange fee for just 1 day of Real-time Data. Then when you wish you can activate the Nasdaq TotalView Data Feed, you can do this via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliNASDAQ |
| [2026-09-30 14:21:37] |
| John - SC Support - Posts: 48527 |
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In order to get the data from Interactive Brokers, you need to enter the symbol as the fully qualified symbol per the Interactive Brokers requirement. Refer to the following: Interactive Brokers Symbols: Stock Format When you enter just the standard ticker (such as "IBM") then this tells the sytem to get the data from our "U.S. Equities Consolidated Tape", and since you do not have that exchange active, you are getting the delayed streaming data for those symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-01 16:22:45] |
| User406746 - Posts: 16 |
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i try to upload a picture , where i can see the (M) and in paper do you send me it say when its realtime, but still delay of 20 or 15 min.
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| [2026-10-01 16:31:33] |
| John - SC Support - Posts: 48527 |
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With the symbol of "ANNX" you are telling the system that you want to get the data from our "U.S. Equities" Consolidated Tape exchange. Since you do not have this exchange active, you are getting the Delayed Streaming Data for that symbol. If you want to get the data from Interactive Brokers, then you need to enter the symbol using the fully qualified symbol per Interactive Brokers. Refer to the following: Interactive Brokers Symbols: Stock Format So, for instance, for ANNX you would need to enter the symbol for the chart as "ANNX-STK-SMART-USD", or something like this. You would need to check with Interactive Brokers on the exact format you need to use for different equities. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-01 17:59:57] |
| User406746 - Posts: 16 |
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i did ANNX/NASDAQ and it show this , can you see how i can fix this
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| Captura de pantalla 2026-10-01 195840.png / V - Attached On 2026-10-01 17:59:51 UTC - Size: 14.14 KB - 61 views |
| [2026-10-01 18:01:48] |
| User406746 - Posts: 16 |
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It show me the screen chart complety black , please let fix it. i expend almost a week with this 2026-10-01 12:28:37.671 | Opened cached Intraday file: C:\SierraChart\Data\ANNX.scid. Thread ID: 4452 2026-10-01 13:30:25.781 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:cashfarm. IB Error Code: 2104. Request ID: -1. 2026-10-01 13:30:25.991 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:eufarm. IB Error Code: 2104. Request ID: -1. 2026-10-01 13:53:31.569 | Message from IB: La conexi\u00f3n al centro de datos est\u00e1 inactiva pero deber\u00eda estar disponible bajo demanda.cashfarm. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 2026-10-01 13:53:31.570 | Message from IB: La conexi\u00f3n al centro de datos est\u00e1 inactiva pero deber\u00eda estar disponible bajo demanda.eufarm. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 2026-10-01 13:58:31.528 | Enabling compression for file: C:\SierraChart\Data\ANNX[NASDAQ.scid 2026-10-01 13:58:31.814 | ANNX/NASDAQ[M] 1 Min #1 | Reloading chart. 2026-10-01 13:58:31.823 | ANNX/NASDAQ[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ANNX[NASDAQ.scid 2026-10-01 13:58:31.823 | ANNX/NASDAQ[M] 1 Min #1 | Chart data loading complete. 2026-10-01 13:58:32.224 | Interactive Brokers | Starting real-time market data updates for: ANNX/NASDAQ. ID: 5 2026-10-01 13:58:32.237 | Interactive Brokers | Subscribing to Symbol: ANNX/NASDAQ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: 2026-10-01 13:58:32.238 | Interactive Brokers | Requesting security definition data for: ANNX/NASDAQ. ID: 5 2026-10-01 13:58:32.238 | Interactive Brokers | Using primary service for historical data for ANNX/NASDAQ 2026-10-01 13:58:32.239 | Starting DelayedDownloadMonitoringTimer 2026-10-01 13:58:32.239 | Starting HDTimeoutTimer 2026-10-01 13:58:32.240 | Added historical Intraday data request for ANNX/NASDAQ to the queue. 2026-10-01 13:58:32.240 | Intraday data recording state for symbol ANNX/NASDAQ is set to download 'Pending'. 2026-10-01 13:58:32.241 | Triggering next historical data download in queue. 2026-10-01 13:58:32.241 | Delaying start of download for ANNX/NASDAQ. 2026-10-01 13:58:32.653 | Symbol Error | ANNX/NASDAQ is unknown, unavailable, or improperly formatted. No se encuentra definici\u00f3n del activo solicitado | Number times message added: 1 2026-10-01 13:58:33.235 | HD Request # 9 | Downloading Intraday chart data for ANNX/NASDAQ to the file ANNX[NASDAQ.scid. Service: interactive_brokers.trading 2026-10-01 13:58:33.235 | HD Request # 9 | Download start date-time: 2026-03-29 13:58:33.000000. File last date-time: 00:00:00.000000 2026-10-01 13:58:33.235 | HD Request # 9 | Requesting a total of 21 days and 0 seconds. 2026-10-01 13:58:33.235 | HD Request # 9 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. 2026-10-01 13:58:33.236 | HD Request # 9 | Requesting 1 Day of data at 30 secs with ending date-time at 2026-09-11 15:08:33 for ANNX/NASDAQ. PriceType:TRADES 2026-10-01 13:58:33.368 | HD Request # 9 | Message from IB: No se encuentra definici\u00f3n del activo solicitado. IB Error Code: 200. Request ID: 200002. 2026-10-01 13:58:33.368 | HD Request # 9 | Error downloading historical Intraday data for ANNX/NASDAQ. No se encuentra definici\u00f3n del activo solicitado 2026-10-01 13:58:33.368 | HD Request # 9 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ANNX/NASDAQ 2026-10-01 13:58:33.368 | HD Request # 9 | Completion time: 0s. 2026-10-01 13:58:33.368 | HD Request # 9 | Intraday data download complete for ANNX/NASDAQ. Unique request ID: 9 2026-10-01 13:58:33.368 | Removing historical data download ID 9. 2026-10-01 13:58:33.368 | Real-time Intraday chart data file updates started for ANNX/NASDAQ 2026-10-01 13:58:33.371 | Intraday chart data file opened for ANNX/NASDAQ 2026-10-01 13:58:33.371 | HD Request # 9 | Enabling Intraday chart updating for symbol. |
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| [2026-10-01 18:09:27] |
| John - SC Support - Posts: 48527 |
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You entered the symbol as the following: ANNX/NASDAQ Where did you get that format from? What we know of the format, it should look like the following: ANNX-STK-SMART-USD -- You are also getting the following errors from Interactive Brokers as shown in your Message Log: 2026-10-01 13:30:25.781 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:cashfarm. IB Error Code: 2104. Request ID: -1.
2026-10-01 13:30:25.991 | Message from IB: La conexi\u00f3n al centro de datos funciona correctamente:eufarm. IB Error Code: 2104. Request ID: -1. 2026-10-01 13:53:31.569 | Message from IB: La conexi\u00f3n al centro de datos est\u00e1 inactiva pero deber\u00eda estar disponible bajo demanda.cashfarm. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 2026-10-01 13:53:31.570 | Message from IB: La conexi\u00f3n al centro de datos est\u00e1 inactiva pero deber\u00eda estar disponible bajo demanda.eufarm. IB Error Code: 2108. Request ID: -1. | Number times message added: 1 You should ask Interactive Brokers about this. We do not know what this means from them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-01 18:37:36] |
| User406746 - Posts: 16 |
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So thank , now it work , so thank can i cancel suscription o 46 usd of data de Delayed Exchange Data Feed ????? |
| [2026-10-01 18:54:52] |
| John - SC Support - Posts: 48527 |
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The Delayed Exchange Data Feed is free for all users. You can not turn it off. The $46.00 you have paid for the "Integrated Advanced" package. The package is what allows you to use Sierra Chart. If you are not wanting to continue with Sierra Chart, then, unfortunately, we are not able to refund this, as we only refund Usage Time in whole month (31 day) increments. At this time, you have 27 days of Usage Time remaining. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-06 16:35:27] |
| User406746 - Posts: 16 |
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What we know of the format, it should look like the following: ANNX-STK-SMART-USD i use this configuration and the first day it work on realtime now it doesn´t i put ANNX-STK-SMART-USD in US Equities - Consolidated Tape please let fix this , i can´t believe this |
| [2026-10-06 17:17:20] |
| John - SC Support - Posts: 48527 |
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You stated that this was working previously. Was it working previously? Are you connected to your Interactive Brokers software? You are getting your data from Interactive Brokers, so you NEED to be connected in order to get the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-06 17:36:58] |
| User406746 - Posts: 16 |
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John all time i have been conected the last 2 week i been conected all time please respond me something diffent, don´t say me i´m not connected, did you check if i´m conected? |
| [2026-10-06 17:38:17] |
| John - SC Support - Posts: 48527 |
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We can not check if you are connected or not. We have to check the basics to ensure that everything is setup properly. Please get us your Message Log by following these instructions exactly: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-06 18:23:47] |
| User406746 - Posts: 16 |
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2026-10-06 14:22:06.706 | Interactive Brokers | Starting real-time market data updates for: GRCE-STK-SMART-USD. ID: 1 2026-10-06 14:22:06.706 | Interactive Brokers | Subscribing to Symbol: GRCE, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: 2026-10-06 14:22:06.706 | Interactive Brokers | Requesting security definition data for: GRCE-STK-SMART-USD. ID: 1 2026-10-06 14:22:06.706 | Interactive Brokers | Using primary service for historical data for GRCE-STK-SMART-USD 2026-10-06 14:22:06.707 | Added historical Intraday data request for GRCE-STK-SMART-USD to the queue. 2026-10-06 14:22:06.707 | Intraday data recording state for symbol GRCE-STK-SMART-USD is set to download 'Pending'. 2026-10-06 14:22:06.707 | Triggering next historical data download in queue. 2026-10-06 14:22:06.712 | Delaying start of download for GRCE-STK-SMART-USD. 2026-10-06 14:22:06.803 | Interactive Brokers | Next valid order ID: 1 2026-10-06 14:22:06.954 | Interactive Brokers | Requesting updates for trade account: U967* 2026-10-06 14:22:06.954 | Interactive Brokers | Requesting Trade Positions updates. 2026-10-06 14:22:07.429 | Interactive Brokers | Begin Trade Positions processing. 2026-10-06 14:22:07.429 | Interactive Brokers | Received Trade Positions download end message 2026-10-06 14:22:07.429 | Interactive Brokers | Received Trade Positions. Performing final processing. 2026-10-06 14:22:12.924 | HD Request # 9 | Downloading Intraday chart data for GRCE-STK-SMART-USD to the file GRCE-STK-SMART-USD.scid. Service: interactive_brokers.trading 2026-10-06 14:22:12.925 | HD Request # 9 | Download start date-time: 2026-10-06 14:13:24.000000. File last date-time: 2026-10-06 14:13:24.595000 2026-10-06 14:22:12.925 | HD Request # 9 | Requesting a total of 0 days and 5328 seconds. 2026-10-06 14:22:12.925 | HD Request # 9 | IB Backfill - Seconds requested: 5328. Seconds Remaining: 0. 2026-10-06 14:22:12.928 | HD Request # 9 | Requesting 5328 Seconds of data at 30 secs with ending date-time at 2026-10-06 15:32:12 for GRCE-STK-SMART-USD. PriceType: TRADES 2026-10-06 14:22:13.954 | HD Request # 9 | Processing historical data message from TWS 2026-10-06 14:22:13.957 | HD Request # 9 | Receiving Intraday data for GRCE-STK-SMART-USD starting at 2026-10-06 14:03:30.000000 2026-10-06 14:22:13.958 | HD Request # 9 | Received 39 records and wrote 38 records from 2026-10-06 14:03:00 to 2026-10-06 14:22:00. 2026-10-06 14:22:13.958 | HD Request # 9 | Timestamp of first Intraday data file record written: 2026-10-06 14:13:30.000000. 2026-10-06 14:22:13.958 | HD Request # 9 | Received 38 Intraday data records from 2026-10-06 14:03:30.000000 to 2026-10-06 14:22:00.000000 (18.5 minutes. Delay: 14.0 seconds) and wrote 18 records for GRCE-STK-SMART-USD 2026-10-06 14:22:13.958 | HD Request # 9 | Completion time: 1s. 2026-10-06 14:22:13.958 | HD Request # 9 | Intraday data download complete for GRCE-STK-SMART-USD. Unique request ID: 9 2026-10-06 14:22:13.958 | Removing historical data download ID 9. 2026-10-06 14:22:13.959 | Real-time Intraday chart data file updates started for GRCE-STK-SMART-USD 2026-10-06 14:22:13.959 | Intraday chart data file opened for GRCE-STK-SMART-USD 2026-10-06 14:22:13.959 | HD Request # 9 | Enabling Intraday chart updating for symbol. 2026-10-06 14:22:13.959 | 2026-10-06 14:22:13.959 | No download requests in the queue to start downloads for. i did all you say in your text before, thank for help me the same day i ask something |
| [2026-10-06 20:33:56] |
| John - SC Support - Posts: 48527 |
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Your log is showing that you are correctly getting data for the symbol "GRCE-STK-SMART-USD". Are you having an issue with this symbol? What are you seeing with this? Please get us an image of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-06 20:39:04
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| [2026-10-07 02:48:14] |
| User406746 - Posts: 16 |
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Fucking hell , this is so complicate to just getting real time data: Your log is showing that you are correctly getting data for the symbol "GRCE-STK-SMART-USD". Are you having an issue with this symbol? What are you seeing with this? Please get us an image of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) come one everyday i get new things to do , for just get realtime data, it minimum i need to get when do you pay 46 dollars a month for use it,. Sorry but i been 3 week to get that shit |
| [2026-10-07 04:19:08] |
| Sierra_Chart Engineering - Posts: 25426 |
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You are complaining about Interactive Brokers: Fucking hell ,
Your complaint is 1000% totally and completely and solely with Interactive Brokers. You remind us, of why we complain so much about Interactive Brokers. You are refusing to use the data that we provide through our Denali Exchange Data Feed: US Stock/Equities Consolidated Tape Data Feed First step: Please re-complete the Market Data Agreements for the Nasdaq TotalView Data Feed, you can do this via #2 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliNASDAQ ([ ! ] [Todo] NASDAQ TotalView (NYSE, NASDAQ, AMEX traded on NASDAQ with market depth) Exchange Agreements) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-07 04:20:12
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