Support Board
Date/Time: Tue, 22 Sep 2026 16:21:17 +0000
price frozen - causght an unhandled exception in DTCmessageprocessor
View Count: 37
| [2026-09-22 14:08:22] |
| User526075 - Posts: 4 |
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Hi Team, i have sent the message log at 13;58;06 today for analysis as the price is not moving on my chart and coming up with this error 2026-09-22 14:02:07.881 | Caught an unhandled exception in c_DTCMessageProcessor::ProcessDTCMessagesWithStandardHeader | Number times message previously added: 29 i have tenton routing with Stage 5/dorman and have paid for CME data however i have been having this issue alot recently. Can we please look into this. Thanks Daksha |
| [2026-09-22 14:15:13] |
| Sierra_Chart Engineering - Posts: 24934 |
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We want you to update Sierra Chart to the current version: Software Download: Fast Update And we want you to activate the Full CME Group top of book data here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed So no data is coming from Rithmic. The problem could potentially be with an issue with the data from Rithmic but does not really make sense that would cause an exception but it is not something that we are able to troubleshoot because we do not have access to that data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-22 14:43:12] |
| User526075 - Posts: 4 |
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Hi i have just sent the log for the updatean error of MD5 for file does not match and has frozen
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| [2026-09-22 14:50:09] |
| User526075 - Posts: 4 |
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Hi team, i have just resent the fulll error log from the update of sierra chart, please let me know what to do to fix this thanks daksha |
| [2026-09-22 15:45:28] |
| John - SC Support - Posts: 47971 |
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You have the following error in your Installer Log: File error: Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 4 seconds. Sierra Chart must not be running when you perform the update. The best way to do this is to start the update from within your Sierra Chart software by selecting "File >> Download Current Version". When you do this, the software will close Sierra Chart and start the installer. Also, make sure you do not have any sub-instances running. You need to close those manually first, then start the update from the main instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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